customer service representative resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

  • Adaptive team player
  • High-energy attitude
  • Quality control
  • Call center experience
  • Retail sales customer service
  • Fleet dispatching
  • Courteous demeanor
  • Business development understanding
  • Office equipment proficiency
  • Promotional support
  • Data evaluation
  • Inbound and outbound calling
  • Customer relations
  • Active listening
  • Route management
  • Technologically savvy
  • Store maintenance
  • Project management abilities
  • Problem-solving abilities
  • Stockroom procedures
  • Schedule mastery
  • Credit card payment processing
02/2020 to Current
Customer Service Representative Laz Parking Brandywine, DE,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Assisted approximately 20-200 customers each with Product or Service questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
06/2008 to 02/2020
Assistant Manager Eegee's Mesa, AZ,
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Housekeeper Ebenezer Brooklyn Center, MN,
  • Swept and vacuumed floors, hallways and stairwells.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Set up and cleaned banquet and conference rooms.
  • Swept and damp-mopped private stairways and hallways.
  • Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Organized supplies for efficient use based on expected customer needs.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Reported all maintenance issues to housekeeping status board.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Supplied guests with extra towels and toiletries when requested.
Cashier Ingles Markets, Incorporated Boiling Springs, SC,
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Built and maintained effective working relationships with peers and upper management.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Education and Training
Expected in to to
: Medical Assisting
Everest College - Thornton, CO
Expected in to to
Welby New Tech - Thornton, CO

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Resume Overview

School Attended

  • Everest College
  • Welby New Tech

Job Titles Held:

  • Customer Service Representative
  • Assistant Manager
  • Housekeeper
  • Cashier


  • Some College (No Degree)

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