LiveCareer-Resume

customer service representative resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Energetic, motivated with highly organized nature and skills in balancing needs of clients in both personal and professional capacities. Dedicated Sales Associate offering 14 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Professional and well-rounded Retail service repricentative with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements.

Skills
  • Welcoming customers
  • Fluent in (Spanish)
  • Retail merchandising expertise
  • Teamwork
  • Sales expertise
  • Web technologies and services
  • Account reconciliation
  • Product and service knowledge
  • Client account management
  • Customer needs assessment
  • MS Office proficiency
  • Customer Support
  • Customer Service
  • Store maintenance
  • Company representative management background
  • Paperwork processing
  • Records maintenance
  • Records management
  • Book of business management
  • Great active listening skills
  • Asset protection expertise
  • Planning
  • Component installation
  • Diagnosing issues
  • Using instruments
  • Work ethic
  • Maintaining components
Education and Training
Bonita Vista Senior High School Chula Vista, CA Expected in High School Diploma : - GPA :
Grossmont College El Cajon, CA Expected in : - GPA :
Experience
The People Concern - Residential Services Coordinator
Long Beach, CA, 10/2020 - Current
  • Collaborated with team members to identify and accomplish agency objectives.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Consulted with local government representatives to understand community needs and strategize response plans.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.

  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Automated office operations, managed client correspondence and tracked records.
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Laz Parking - Manager/Personal Assistant
Boulder City, NV, 03/2021 - 08/2021
  • Organized personal and professional calendars, including reminders for upcoming meetings and events.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
  • Typed documents, updated websites and compiled information for meetings.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Restocked office and break room supplies to maximize team productivity.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Devised and maintained office systems to best deal with paper flow.
  • Facilitated month-end journal entries, account reconciliation and invoicing using paypal.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Labor First Llc - Customer Service Representative
Mount Laurel Township, NJ, 11/2018 - 03/2021
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Assessed conflicts and identified solutions for clients promptly.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Managed deposits, financial transactions and business inventory.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.
  • Identified demand for service offerings through needs assessments.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Assisted customers by checking Opus system to find merchandise at other locations, arranging for shipments and delivery.
  • Worked with off-site locations to find desired items for customers.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Helped customers by answering questions and locating merchandise.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Recruited, hired and trained new staff to develop with excellent product knowledge
Unify Financial Credit Union - Sales Associate
Huntsville, AL, 10/2006 - 05/2019
  • Prepared cash deposits up to $ with zero discrepancies.
  • Worked with fellow sales team members to achieve group targets.
  • Processed orders through company system and coordinated product deliveries.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Built trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Coordinated activities with other departments to ensure quality customer service.
  • Offered product and service consultations and employed upselling techniques.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Acted as initial contact in addressing customer concerns.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Tech Experts - Mobile Phone Technician
City, STATE, 01/2016 - 11/2017
  • Removed damaged components, assessed faults and repaired or replaced with new parts.
  • Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
  • Completed new OS installations on phones, tablets and laptops.
  • Worked mostly with Iphone phones but also completed repairs on samsung and Tablets devices.
  • Used soldering skills to break connections and reconnect components.
  • Installed, set up and repaired devices and system components.
  • Answered normal and after-hours service calls.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Anticipated and analyzed common connectivity workflow problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Union Bank - Teller
City, STATE, 01/2013 - 01/2014
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Adhered to financial services security and audit procedures.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Entered member transaction data into online banking software.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Performed banking transactions for customers, including cash transactions, deposits, withdrawals and issuing cashier's checks.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Researched account information regarding loans and deposits.
  • Opened customer accounts by recording account information.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Completed monthly audits and managed overdraft reports.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.

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Resume Overview

School Attended

  • Bonita Vista Senior High School
  • Grossmont College

Job Titles Held:

  • Residential Services Coordinator
  • Manager/Personal Assistant
  • Customer Service Representative
  • Sales Associate
  • Mobile Phone Technician
  • Teller

Degrees

  • High School Diploma
  • Some College (No Degree)

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