To secure a position that will enable me to use my strong
communication & organizational skills, customer service background and my
ability to work well with people.
Creative problem solver
Exceptional communication skills
MS Windows proficient
Proficient in cash management
Strong client relations
Taurus HoldingsCustomer Service Representative | Miami Lakes, FL | December 2016 - March 2017
Worked in call center environment.
Answered customer questions regarding their
Created orders for parts or manuals.
Created service orders for firearm repairs.
Checked status of service orders.
Sorted all return parts and add in system.
Contacted customers when needed regarding
Assisted customers in troubleshooting of
Florida Beach HotelsAdministrative Assistant/Night Auditor | Lauderdale by the Sea, FL | May 2005 - February 2016
Provided administrative support to General Manager in the following: recruiting, employment, compensation, benefits and training
for hotel employees to ensure policy compliance and a positive employee
Supported the recruitment of qualified applicants
for hotel open positions and ensured that hiring standards were followed for example behavioral interviewing, reference checks and team interviews.
Conducted new employee orientation to familiarize
employees with hotel philosophies and other employee
Ensured the accurate completion of new hire paperwork.
Coordinated the administration of compensation and
benefit programs to include wage and benefit surveys, benefits enrollment and
communication, personnel action forms, and payroll changes.
Assisted with the development and implementation of
specialized incentive and recognition programs for line level employees.
Worked with the General Manager to develop, support and
administer an effective employee relations program to include employee
grievance process, employee coaching & counseling process, employee
recognition programs, performance management; and ensured a positive and supportive
Served as liaison between hotel and community to foster positive
community public relations.
Created training and development programs
for employees, coordinate internal and external training programs; monitored and
measured the effectiveness of training.
Communicated, interpreted and implemented human
resources policies and procedures; ensured consistency in application and
compliance with government laws and regulations (i.e. OSHA, EEOC, wage and
Maintained maintenance of accurate and up-to-date
Assisted in worker's compensation, work
related injury and unemployment claims to ensure proper completion of required
paperwork; monitored costs, and participated in safety committee to help minimize
Assisted the General Manager to
hire, train, and provide career development for all employee services
staff; conducted one on ones, performance evaluations and provide feedback for
Spent time with applicants and employees discussing
employment issues; speaking, listening, thinking, and writing.
Spent time communicating and interacting with
various people inside and outside of the hotel.
Balanced and audited all room revenue, food and beverage revenue and
telephone/internet revenue for accuracy.
Assisted in the preparation of all reports relevant
to daily revenues.
Balanced and audited all room and tax charges, cashier's reports and guest
and house accounts.
Completed and transmitted daily management, accounting reports and supporting
Prepared customer tracking report, market segmentation report, food
and beverage revenue report necessary to ensure the accurate accounting of
hotel revenues and expenses.
Communicated with other hotel departments as necessary to resolve accounting discrepancies
and to request or provide information.
Performed all Guest Service Agent functions as required.
Assisted in booking room
Answered hotel phone calls and notified guests of messages.
Facilitated proper security of department keys.
Responded quickly to guest requests in a friendly manner.
Followed up to ensure guest satisfaction.
Maintained key control for end of shirt of all departments.
Delivered all guest folios to correct rooms by 4am for early departure guests.
Determined the correct cash figure based on
reports minus corrections and adding machine tape.
Verified that all food and beverage figures were accounted for by cash, charge or corrections.
Prepared sales summary and distribute on front
Ensured security of all departments upon end of
shift and noted any irregularities in log book.
Posted all late charges and all guest check corrections
to guest folios for express checkouts.
Posted all room and tax to all active guest
Ran all computer reports necessary to complete
gross revenue report worksheets in a timely manner.
Completed the gross revenue report in a timely
manner so that management can properly prepare for daily meetings.
front office area by 6:30 a.m. so that the A.M. front office staff can properly
prepare for their shift.