I have been working in the customer service industry for a year now, but feel as if I have excelled the normal
standards. I am a highly enthusiastic and customer focused associate with a proven capacity to solve issues in
order to ensure customer satisfaction. I believe in the core principle of treating every customer the same, and
making sure they have a great experience any time their in contact with the facility.
Customer Service Representative September 2016 to April 2017Nordstrom Rack － Louisville, KY
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Processed all sales transactions accurately and in a timely fashion.
Opened credit card accounts and met monthly goals.
Customer Service Associate July 2015 to September 2016Panera Bread － Louisville, Kentucky
While working at Panera, associates are given many duties such as:
making sure every customer has the same experience as the last customer, by being outgoing and relatable.
assisting first time customers by making suggestions or answering their questions about our facility, no matter
how difficult it may be.
taking orders quickly but also efficiently every time.
having applicable knowledge about what is on the menu, in order to make the time at the register swift and keep
the flow of the restaurant going.
Also while working at Panera, I received many phone-in compliments, pertaining to my customer service and also
received the "Hug Pin", which is awarded to an associate who goes over and beyond to satisfy customer needs.
Customer Service Associate November 2015 to May 2016TJ Maxx － Louisville, Kentucky
At TJ Maxx, associates are given tasks such as:
selling credit card applications to every customer, making sure to include all details about the credit card and
putting in effort to make the sale.
meeting monthly credit card goals every month.
providing customer service to each customer, and communicating with the customer during the ringing process.
Even though I only applied to work at TJ Maxx for the Christmas season, they offered to let me stay part time due to
my excellent customer service and success in meeting my credit card goals every month.
Education and Training
May 2016Jeffersontown High School － Louisville, Kentucky3.0
Bachelors : PsychologyUniversity of Louisville － Louisville, KentuckyPsychology 3.8
communication skills, credit, excellent customer service, customer service, Microsoft Office, works, strong organizational skills, problem solver, Quick, selling, swift, phone, time management, written