Organized, independent worker with strong time-management skills. Currently working towards masters degree in human resource management. Ambitious student with excellent research, time management and problem solving skills.One year of experience in human resource field.
Creative problem solver
Exceptional communication skills
MS Windows proficient
Strong client relations
Credit card processing
Multi-line phone talent
Team leadership skill
Complex data management
Verbal communication skills
Microsoft Office proficiency
Trained in cross-cultural communication
Trained in counterterrorism strategies
Customer Service Representative09/2013
to 04/2014 Allstate – Jacksonville,
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 200 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Acted professionally and patiently when addressing negative customer feedback.
Met or exceeded service and quality standards every review period.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Answered an average of 65 calls per day by addressing customer inquiries, solving problems and providing new product information.
to 05/2005 US Army – Las Vegas,
Trained in the use of tear gas and explosives.
Wrote office job descriptions and directives.
Served as custodian of classified documents.
Prepared documents for destruction.
Operated and maintained communications equipment.
Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
Expert in tactical and technical guidance.
Communicated urgent orders and directions effectively to team of 8 personnel.
Surveyed and analyzed terrain to determine optimum equipment placement and use.
Documented and processed classified materials.
Tracked personnel and supplies within the company.
Planned and briefed personnel on missions.
Maintained security of the local areas and performed route clearance for visiting high-ranking officials.
Established and commanded field communication operations.
Led basic reconnaissance operations and reported enemy movements to commanding officers.
Mechanic / Truck Driver03/1988
to 10/1989 US Army – Las Vegas,
Loaded truck and properly secured items to prevent damage during transportation.
Completed on-time deliveries by choosing the best and most efficient routes.
Loaded and secured items in trucks.
Verified that vehicle inspection stickers and registrations were current.
Operated heavy material handing equipment such as fork trucks and cranes.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors.
Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
Practiced safe and secure loading methods to avoid damaging goods.
Completed all documentation neatly and accurately.
Interpreted maps and followed written and verbal directions.
Recorded truck plate number and mileage on receipt when refueling.
Completed all necessary paperwork using neat and legible handwriting.
Investigated equipment failures to diagnose faulty operation and made appropriate maintenance recommendations.
Inspected tires, lights, brakes and gas, oil and water levels.
Verified hazardous material product descriptions and determined any discrepancies in the paperwork.
Dropped and hooked trailers and changed the configuration of equipment when necessary.
Verified all dispatch instructions.
Attended and participated in all driver safety meetings.
Transported deliveries locally and over the road.
Inspected cargo for count accuracy.
Drove multi-stop routes and made deliveries of Hazmat freight.
Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
Secured cargo for transport, using ropes, blocks, chain, binders, or covers
MBA: Human Resources Management/ GeneralistCurrentStrayer University-
FLGPA: GPA: 3.0
Bachelor of Science: Paralegal Studies 2013Jones College-
FLGPA: GPA: 3.28
Paralegal Studies GPA 3.25
Coursework in Civil and Criminal law, Business and Employment law