Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Current nursing student who is a hardworking customer service representative with six years of experience working with a diverse population. Trained in project and time management with extensive knowledge of prioritizing client needs and care and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Sales expertise
  • Report preparation
  • Complaint resolution
  • Inbound and Outbound Calling
  • Multi-line phone talent
  • Account management
  • Staff education and training
  • Retail store support
  • Good listening skills
  • Recordkeeping strengths
  • Money handling abilities
  • Technology use and support
  • Credit card processing
  • Order Fulfillment
  • Receiving support
  • Training development aptitude
  • Retail materials management
  • Stocking and replenishing
  • Administrative support
  • Professional telephone demeanor
  • Creative problem solving
  • Service standard compliance
Work History
Customer Service Representative, 06/2015 to Current
Cintas CorporationMaple Grove, MN,
  • Drove sales by negotiating deals and managing payment processing.
  • Payment Processing
  • Took orders from customers and handled payment processing.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Took money and cards from customers to handle payment processing.
  • Determined proper course of action for claims processing.
  • Coordinated between billing department and customers to resolve problems.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Facilitated the implementation of new technology.
  • Gained extensive product knowledge from each department to effectively sell merchandise to customers.
Front Desk Specialist, 01/2019 to 12/2019
Lehigh Valley Hospital & HealthWhitehall, PA,
  • Greeted daily visitors and students upon arrival, offered assistance and answered questions to build rapport and retention.
  • Entered customer data using Microsoft software and updated information constantly.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collaborated with professors and team members to handle student requirements from first registration to completion of graduation.
Sandwich Artist, 06/2014 to 03/2016
Coborn'sDuluth, MN,
  • Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Efficiently prepared sandwiches and other menu items for guests.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Processed payments and counted change to complete transactions.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Cleaned food preparation areas, tools and equipment.
Associate of Arts: Medical , Expected in 06/2019
Central Oregon Community College - Bend, OR
  • Received Foundation scholarship.
  • Graduated with 3.93 GPA
  • Continuing education in nursing
  • Awarded Academic Excellence Award in 2018 and 2019
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Financial - Compiled inventory lists and worked with vendors for product pricing and special orders.Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Additional Information

I am currently in the Central Oregon Community College Nursing program. I thrive in time management, organization, and having a client focused mindset. I thrive for perfection while demonstrating a drive to get things done. I demonstrate honesty, integrity and hard work in all aspects of my life.

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School Attended

  • Central Oregon Community College

Job Titles Held:

  • Customer Service Representative
  • Front Desk Specialist
  • Sandwich Artist


  • Associate of Arts

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