Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Seeking a position where building a career with a company who understands 110%+ nothing less is not out of the ordinary while developing knowledge used. Knowing unlimited growth is obtainable by giving the best qualities to an employer and customers throughout interaction. Becoming a great asset to any company is well within reach: resilience, prudence, dependability, with the will to learn & persistent mindset when faced with challenges: Loyal, Energetic, Friendly, Dedicated, Self-Motivated, Charismatic and Reliable. Paying great attention to detail in any situation especially while displaying outstanding customer service skills. Gifted in working well with others while also working efficiently alone.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
11/2018 to 06/2019
Customer Service Representative Sp Plus Corporation Richmond, VA,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 2% decrease in cancellations.
  • Provided information to customers regarding InComm's charge card and loyalty program and helped to open and activate new accounts.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
08/2018 to 11/2018
IT Help-desk Motion Recruitment Naperville, IL,
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Gathered and organized supplementary material to support structured lessons.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
  • Demonstrated exemplary skills in equipment set up, hardware installations, mass software installations, problem-solving strategies, and team building.
04/2017 to 05/2018
Lead Sales Representative Assurant Covina, CA,
  • Implemented new marketing initiatives to drive sales and improve overall performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Checked prices for customers and processed items sold by scanning bar-codes.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Reported sales data to upper management as directed.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Monitored sales team performance and provided constructive feedback.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Participated in store-wide marketing efforts by placing calls, engaging community organizations, and promoting the brand beyond the retail location.
  • Met and exceeded monthly revenue goals by acquiring new accounts and maximizing existing accounts.
  • Performed point of sales functions including but not limited to service activation, service adjustments, billing & payment inquiries, and/or equipment replacement per company standards.
Expected in 07/2023
Bachelor of Science: IT Security
Florida State College At Jacksonville - Jacksonville, FL
Expected in 11/2018
Certificate of Completion: Information Technology
Generation-You Employed - Jacksonville, FL,
Expected in
No Degree: Information Technology
Virginia College - Birmingham - Jacksonville, FL,

Unfortunately i was unable to keep up with tuition payments.

Expected in 05/2012
High School Diploma:
Marine Science Education Center - Atlantic Beach, FL

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School Attended

  • Florida State College At Jacksonville
  • Generation-You Employed
  • Virginia College - Birmingham
  • Marine Science Education Center

Job Titles Held:

  • Customer Service Representative
  • IT Help-desk
  • Lead Sales Representative


  • Bachelor of Science
  • Certificate of Completion
  • No Degree
  • High School Diploma

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