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Seeking a position where building a career with a company who understands 110%+ nothing less is not out of the ordinary while developing knowledge used. Knowing unlimited growth is obtainable by giving the best qualities to an employer and customers throughout interaction. Becoming a great asset to any company is well within reach: resilience, prudence, dependability, with the will to learn & persistent mindset when faced with challenges: Loyal, Energetic, Friendly, Dedicated, Self-Motivated, Charismatic and Reliable. Paying great attention to detail in any situation especially while displaying outstanding customer service skills. Gifted in working well with others while also working efficiently alone.
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- Provided primary customer support to internal and external customers in fast-paced environment.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 2% decrease in cancellations.
- Provided information to customers regarding InComm's charge card and loyalty program and helped to open and activate new accounts.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer interaction details in Software to track requests, document problems and record solutions offered.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Gathered and organized supplementary material to support structured lessons.
- Compiled and accurately entered data for each customer encounter to record in system.
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
- Demonstrated exemplary skills in equipment set up, hardware installations, mass software installations, problem-solving strategies, and team building.
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Checked prices for customers and processed items sold by scanning bar-codes.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Reported sales data to upper management as directed.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Monitored sales team performance and provided constructive feedback.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Participated in store-wide marketing efforts by placing calls, engaging community organizations, and promoting the brand beyond the retail location.
- Met and exceeded monthly revenue goals by acquiring new accounts and maximizing existing accounts.
- Performed point of sales functions including but not limited to service activation, service adjustments, billing & payment inquiries, and/or equipment replacement per company standards.
Florida State College At Jacksonville - Jacksonville, FL
Generation-You Employed - Jacksonville, FL,
Virginia College - Birmingham - Jacksonville, FL,
Unfortunately i was unable to keep up with tuition payments.
Marine Science Education Center - Atlantic Beach, FL
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Resume Overview
School Attended
- Florida State College At Jacksonville
- Generation-You Employed
- Virginia College - Birmingham
- Marine Science Education Center
Job Titles Held:
- Customer Service Representative
- IT Help-desk
- Lead Sales Representative
Degrees
- Bachelor of Science
- Certificate of Completion
- No Degree
- High School Diploma
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