Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
Human resource knowledge
Ability to prioritize
Knowledge of programs such as Microsoft Word & Excel
Typing Average 50 wpm
Performing any tasks on the platform ZenDesk
Setting & Managing Virtual Meetings through Zoom
Familiar with the CommercialWare and Citrix programs
10/2014 to 03/2016
CUSTOMER SERVICE REPRESENTATIVEUBER TECHNOLOGIES & ZERO CHAOS - Luttrell, TNI HANDLED INDIVIDUAL EMAILS THAT CONSISTED OF ISSUES FOR BOTH RIDERS & DRIVERS. PERFORMING QUALITY CONTROL ASPECTS FOR THE SAFETY OF THE EMPLOYER AND THE CLIENT. ESCALATED EACH ISSUE PROPERLY AND WENT THROUGH TRAINING AND PERFORMANCE REVIEWS AND WAS QUICKLY PROMOTED TO HANDLE ESCALATED ISSUES. I WAS ASSIGNED TECHNICAL PROJECTS FOR NEW & UPCOMING SPECIALTIES FOR THE COMPANY, UBER WFH (work from home). THIS DEPARTMENT WAS OUTSOURCED TO AN OVERSEAS LOCATION.
PERFORMED ANY REQUESTED PROCEDURES FOR THE BETTER HEALTHCARE FOR THE CLIENTS SUCH AS:
• Lymphatic Massage
• Oriental practices such as Cupping, Chi Nei Tsang and Gua-sha
• Hot Rock Therapy
• Trigger Point Therapy
• Sports Massage (pre & post event)
01/2003 to 06/2008
ADMINISTRATOR & MANAGER OF HUMAN RESOURCES BECKWITH LAND SURVEYING L.L.C. - Millington, TNCOMPLETE BOOKKEEPING FOR ALL ACCOUNTS RECEIVABLE AND PAYABLE. I PERFORMED TITLE RESEARCH AND WROTE LEGAL DESCRIPTIONS FOR ALL SURVEY WORK. I PROVIDED THE COMPLETION OF PAYROLL AND SECRETARIAL WORK FOR THE OWNERS OF THE BUSINESS ALONG WITH MANAGERIAL SUPPORT FOR THE EMPLOYEES OF EACH CONTRACTED JOB. I HANDLED ALL HUMAN RESOURCE INQUIRIES AND SUPPLIED CUSTOMER SERVICE TO OUR CLIENTELE.
01/2000 to 01/2001
TRAINING MANAGER & SOFTWARE TECHNICIAN STREAM INTERNATIONAL - Memphis, TNPROVIDED TECHNICAL SUPPORT AND CUSTOMER SERVICE FOR LARGE CORPORATIONS SUCH AS DELL AND TIME WARNER. PROMOTED TO TRAINING MANAGER, WHICH I WAS REQUIRED TO PROVIDE CLASSES FOR TRAINING NEW EMPLOYEES AND TO SET UP CLASSES FOR UPDATED SOFTWARE AND HARDWARE TECHNOLOGY. THE COMPANY WAS, EVENTUALLY, BOUGHT OUT AND EMPLOYMENT WAS NO LONGER AVAILABLE FOR THE ENTIRE MEMPHIS LOCATION.
State License & Certification: Massage TherapyAnthem College - Memphis, TN, USAI earned my hours to practice Massage Therapy with many modalities that range from Oriental treatments to Lymphatic massage. Test scores achieved were top-notch with a 3.9 GPA. My externship was completed at this establishment in March of 2010. The MBLEx was completed and passed on April 3rd, 2010.
Associate of Arts: SociologyUniversity of Mississippi - Oxford, MS, USAAchieved Associates and still accomplished many accredited hours in French Language, Literature and History. I was a dedicated member of the Orchestral, Symphonic, and Marching Band for the Ole Miss Rebels while acquiring my degree.
High School DiplomaBartlett High School - Bartlett, TN, USAEntered National Honors Society in 1995 and graduated with Honors in the Top 5 percent with AP courses for preparation in college.