Customer Service Representative resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Complaint resolution
Report preparation
Computer proficient
Stocking and replenishing
Money handling abilities
Good listening skills
Multi-line phone talent
Service standard compliance
Data entry
Administrative support
Creative problem solving
Professional telephone demeanor
MS Office proficiency
POS systems expert
Education
Portland Community CollegePortland, ORExpected in 09/2013 ā āAssociate of Science:Administrative Assistant : Office Management - GPA:
Work History
Premier Bank - Customer Service Representative Fort Wayne, IN, 01/2017 - Current
Consulted with outside parties to resolve discrepancies and create effective solutions.
Helped 10 customers every hour by approaching conversations with positive attitude and empathetic listening.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Managed timely and effective replacement of damaged or missing products.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Met all customer call guidelines including service levels, handle time and productivity.
Provided primary customer support to internal and external customers in fast-paced environment.
Investigated and resolved accounting, service and delivery concerns.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Investigated and resolved customer inquiries and complaints quickly.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Entered orders into AS 400 computer database system.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Trained new personnel regarding company operations, policies and services.
Bay State Community Services - Residential House Manager Braintree, MA, 04/2016 - 05/2019
Supported personal needs of residents dealing with diverse conditions.
Strategized to improve resident care and satisfaction and attended monthly meetings with directors to advocate for resident needs.
Promoted positive relations between residents and staff.
Enforced policies and safety standards through building and room rounds.
Provided swift and knowledgeable emergency support in line with facility crisis protocols.
Conducted tours, orientation and educational sessions for new residents.
Solved grievances and complaints by collaborating with residents.
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Delegate weekly chores, sign off on completion.
Administered UA and Breathilyzer tests to report findings to administration.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Scheduled patient appointments to meet treatment requirements and ensure quality care.
Answered questions from patients via email, phone and in person.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Received incoming calls and messages and addressed or triaged phone requests.
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Encouraged good habits and modeled practical problem-solving for staff and clients.
Welcomed visitors to office, communicated arrival to team and managed visit expectations.
Check in patients by file number, administer Urinalysis and advise doctor and counseling staff of substances present.
Screen patients for financial eligibility, Insurance verification of patients using OHP website.
Answer, screen, and re-direct incoming calls and voicemail.
Schedule appointments in outlook for counseling sessions and intake of new patients.
Sort and disburse mail, packages and faxes; prepare Fed-Ex packages for shipment to lab.
Open and close clinic, receive cash payments, key receipt and log into daily ledger
The Salvation Army Family Store - Assistant Store Manager City, STATE, 08/2008 - 09/2015
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Rotated merchandise and displays to feature new products and promotions.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Supervised team of 6 employees and provided feedback on performance.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Trained and managed associates in customer service and sales techniques.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Onboarded new employees, including training, mentoring and new hire documentation.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Accomplishments
Received the "Employee of the Month" award after two months of employment.
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