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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced Retail Sales Associate with [Number] years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in [Industry] best practices and related [Product or Service] options. Effectively drives revenue with skilled promotional and problem-solving abilities. Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Grasps company initiatives quickly as [Job Title], achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties. Goal-oriented worker with outstanding knowledge of [Type] organization and [Type] product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and [Type] talents. Committed to best-in-class customer service and maintaining professionalism. Motivated Customer Service Representative with over [Number] years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in [Language].

Skills
  • Credit card processing
  • Inbound and Outbound Calling
  • Multi-line phone talent
  • Good listening skills
  • Retail materials management
  • Creative problem solving
  • Receiving support
  • Service standard compliance
  • Training development aptitude
  • Strategic sales knowledge
  • Administrative support
  • Warehousing functions
  • POS systems expert
  • Stocking and replenishing
Work History
Customer Service Representative, 07/2019 to 12/2020
Premier BankDefiance, OH,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
Customer Service Associate, 03/2019 to 07/2019
Qbe Insurance Group LimitedRaeford, NC,
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
Warehouse Packer, 08/2018 to 01/2019
NovolexMount Vernon, OH,
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Created shipping labels to complete daily order processing.
  • Organized items on racks, shelves and bins to maintain established order.
  • Labeled and shrink-wrapped pallets for shipment.
  • Packed, weighed and shipped items per customer specifications.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Checked products for damage or other issues before packing into boxes.
  • Compared received packages against shipping documents.
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents.
  • Used [Type] and [Type] marking tools to mark and label containers, container tags and products.
  • Reviewed orders to verify products met specifications.
  • Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
  • Wrapped pallets in shrink wrap prior to loading.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
Tobacco Cashier, 08/2013 to 07/2018
DierbergsDes Peres, MO,
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers locate appropriate store locations of [Type] products, answered questions about products and provided solutions for various [Type] issues.
  • Conducted inventory counts by adding each item in stock and documenting in [System].
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Verified over $[Amount] of cash and credit payments daily.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
GED: , Expected in 05/1991
Del Mar College - Corpus Christi, TX
GPA:

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Resume Overview

School Attended

  • Del Mar College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Associate
  • Warehouse Packer
  • Tobacco Cashier

Degrees

  • GED

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