customer service representative resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Hardworking Customer Service Representative with 13 years of experience working in diverse field. Trained in project and time management with extensive knowledge of products at hand and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Grasps company initiatives quickly, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

  • Credit card processing
  • International sales support
  • Sales expertise
  • Order Fulfillment
  • POS systems expert
  • Retail store support
  • Recordkeeping strengths
  • Money handling abilities
  • Administrative support
  • Good listening skills
  • Creative problem solving
  • Key holder experience
  • Receiving support
  • Stocking and replenishing
  • Service standard compliance
  • Route dispatch
Work History
07/2015 to 10/2018 Customer Service Representative Sheridan Group Inc. Company | Brooklyn, MI,
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
  • Maintained up-to-date knowledge of regulations and applied to customer interactions and inquiries.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
10/2013 to 07/2015 Caregiver Hillcrest Health Services | Glenwood, IA,
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications through proper set-up and guidance. Keep track of total tablet medication for all 4 patients.
05/2008 to 10/2013 Brand Specialist Great Lakes Credit Union | Woodstock, IL,
  • Helped incorporate product changes to drive customer engagement and firm profits by 100%.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
  • Developed innovative marketing campaigns based on key objectives.
  • Planned, implemented and tracked sales and marketing strategies to promote brand products.
  • Consulted with product development teams to enhance products based on customer data.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Motivated team members to continuous improvement in promoting and selling target products.
  • Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
12/2005 to 05/2008 Business Office Coordinator Compassus | Portage, MI,
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw 100% of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Tracked and analyzed reports to determine needed improvements.
  • Identified objectives of Company by analyzing feedback, observing consumers and collecting surveys.
  • Managed costs and quality of Atlas Auto Glass.
  • Developed and updated tracking spreadsheets.
  • Collected, arranged and input information into database system.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Expected in 06/2004 High School Diploma | Las Vegas High School, Las Vegas, NV GPA:
Additional Information




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Resume Overview

School Attended

  • Las Vegas High School

Job Titles Held:

  • Customer Service Representative
  • Caregiver
  • Brand Specialist
  • Business Office Coordinator


  • High School Diploma

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