Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Hardworking Customer Service Representative with 22 years of experience working with Retail and Inventory control. Trained in project and time management with extensive knowledge of sales and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Skills
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Work History
Customer Service Representative10/2018 to Current
Wolters Kluwer – IL, State
Wolters Kluwer – IL, State
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered constant flow of customer calls.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Manager07/2015 to 08/2018
Inspire Brands – Nashville , TN
Inspire Brands – Nashville , TN
- Monitored employee performance and developed improvement plans.
- Trained team members in successful strategies to meet operational and sales targets.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Submitted reports to senior management to aid in business decision-making and planning.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Increased sales revenues by 10% over 30days by promoting complementary products and educating customers about store promotions.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached team on effective upselling and cross-selling methods.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Supervised and evaluated staff of 35 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Account Representative02/2013 to 05/2015
Akzo Nobel N.V. – Roanoke , VA
Akzo Nobel N.V. – Roanoke , VA
- Expanded territory by executing effective warm calls and negotiating contracts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Proposed available products and solutions to meet diverse requirements.
- Drove sales by developing exceptional customer rapport to foster satisfaction.
- Contacted customers to assess satisfaction and current needs.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma05/1998Hermleigh I.S.D-
City
BusinessWestern Texas College-
City,
State
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Resume Overview
School Attended
- Hermleigh I.S.D
- Western Texas College
Job Titles Held:
- Customer Service Representative
- Assistant Manager
- Account Representative
Degrees
- High School Diploma 05/1998
Business
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