Customer Service Representative Resume Example

• Classroom planning Classroom management Test preparation & facilitation Student Grade Recording.

• Client data entry, checks, business credit card receipts Bank reconciliation Payroll entry, payroll check preparation Copying, filing, and faxing documents Prepared files for tax preparation.

• Answered an average of 100 calls per day by addressing members inquiries, solving problems, processing insurance payments.
• Politely address customers via telephone.
• Members advocate for claim billing
• Third party representative for members with claim issues or payment with providers, Medicare
• Research and claim adjustments
• Verified benefits, explained benefits to members.

• Answered an average of 125-150 calls per day, addressing customers inquiries, solving problems and providing new product instructions.
• Successfully acquired 50-75 new customers per month, generating 25% growth in revenue.
• Scored in top 10% of employee successful resolutions of issues related to product purchased.
• Provided an elevated customer experience to generate a loyal clientele.
• Technical support for equipment Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

• Manage daily routing of childcare center facility,
• Managed staff
• Data entry, account receivable posting,
• Balancing of daily receipts and bank deposits
• Audit Government Reimbursement Food Program,
• Scheduling of night and weekend staff, preparation of meals for children,
• Trained new employees on company policies and procedures.

• Preparation and maintained spreadsheets for Government Contracts
• Preparation of Purchase Orders, and Work Orders
• Managed daily office routine
• Assisted in Government Contract modifications
• Coordinated, scheduled office conferences with Vice Presidents of Company, Project Managers, VIPs
• Coordinated board and committee meetings, including schedules and information preparation and distribution.

• Maintained integrity of general ledger, including chart of accounts
• Accounting on New/Cars sales
• Warranty and rebate processing
• Payroll Accounts Receivable, Accounts Payable
• Title and registration processing.

• Accounting on New/Used Car Sales
• Accounts Receivable
• Warranty and Rebate processing and auditing
• Inventory Control
• Maintain depreciation schedules.

• Computed taxes owned by applying prescribed rates, laws and regulations for payroll and sales Preparation and filing government reports in compliance with strict standards.
• Generated financial statements and facilitated account closing procedures each month.
• Balancing of daily sales receipts, bank deposits, bank and credit card reconciliation.
• Maintain inventory control.

• Preparation of Multi-State and taxing jurisdictions personal property tax returns on leased equipment
• Superior Customer service
• Billing and Collections on delinquent leases.

Set-up & maintenance of Accounting Systems manual and computerized

Accounts Receivable/Accounts Payable

General Ledger

Financial Statements

Payroll

Income Tax preparation, Sales Tax Preparation, Payroll Tax Reports