Customer Service Representative Resume Example
Highly organized and detail-oriented Administrative Assistant with more than 25 years experience supplying thorough, organized administrative support.
Administrative assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.
Quality-focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to detail.? Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software.
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Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Successfully planned and executed corporate meetings, lunches and special events for groups of 20+ employees.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
- Answered and quickly redirected up to 100 calls per day.
- Screened applicant Loan application and coordinated both phone and in-person interviews.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Maintained a clean reception area, including lounge and associated areas.
- Screened all visitors and directed them to the correct employee or office.
- Classroom planning Classroom management Test preparation & facilitation Student Grade Recording.
- Client data entry, checks, business credit card receipts Bank reconciliation Payroll entry, payroll check preparation Copying, filing, and faxing documents Prepared files for tax preparation.
- Answered an average of 100 calls per day by addressing members inquiries, solving problems, processing insurance payments.
- Politely address customers via telephone.
- Members advocate for claim billing
- Third party representative for members with claim issues or payment with providers, Medicare
- Research and claim adjustments
- Verified benefits, explained benefits to members.
- Answered an average of 125-150 calls per day, addressing customers inquiries, solving problems and providing new product instructions.
- Successfully acquired 50-75 new customers per month, generating 25% growth in revenue.
- Scored in top 10% of employee successful resolutions of issues related to product purchased.
- Provided an elevated customer experience to generate a loyal clientele.
- Technical support for equipment Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Manage daily routing of childcare center facility,
- Managed staff
- Data entry, account receivable posting,
- Balancing of daily receipts and bank deposits
- Audit Government Reimbursement Food Program,
- Scheduling of night and weekend staff, preparation of meals for children,
- Trained new employees on company policies and procedures.
- Preparation and maintained spreadsheets for Government Contracts
- Preparation of Purchase Orders, and Work Orders
- Managed daily office routine
- Assisted in Government Contract modifications
- Coordinated, scheduled office conferences with Vice Presidents of Company, Project Managers, VIPs
- Coordinated board and committee meetings, including schedules and information preparation and distribution.
- Maintained integrity of general ledger, including chart of accounts
- Accounting on New/Cars sales
- Warranty and rebate processing
- Payroll Accounts Receivable, Accounts Payable
- Title and registration processing.
- Accounting on New/Used Car Sales
- Accounts Receivable
- Warranty and Rebate processing and auditing
- Inventory Control
- Maintain depreciation schedules.
- Computed taxes owned by applying prescribed rates, laws and regulations for payroll and sales Preparation and filing government reports in compliance with strict standards.
- Generated financial statements and facilitated account closing procedures each month.
- Balancing of daily sales receipts, bank deposits, bank and credit card reconciliation.
- Maintain inventory control.
- Preparation of Multi-State and taxing jurisdictions personal property tax returns on leased equipment
- Superior Customer service
- Billing and Collections on delinquent leases.
Set-up & maintenance of Accounting Systems manual and computerized
Accounts Receivable/Accounts Payable
General Ledger
Financial Statements
Payroll
Income Tax preparation, Sales Tax Preparation, Payroll Tax Reports
Microsoft Office Applications Certificate
Coursework in Administrative Technology
Coursework in Human Resource Management and Business Administration
Emphasis in Healthcare Mangement
Accounting & Tax preparation
Auditing
Excellent administrative support, interpersonal communication, addressing client concerns.
Specialize in time management, very detail oriented.
Great people skills, enthusiastic people person, advanced problem solving, great organizational skills
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Resume Overview
School Attended
- Austin Peay State University
- ICS
Job Titles Held:
- Customer Service Representative
- Substitute Teacher
- Staff Accountant
- Problems & Resolutions II Representative
- Assistant Director
- Office Manager/Administrative Assistant to Project Manager
- Office Manger
- Accountant
- Owner
Degrees
- Bachelor of Science : Business Management 1997
Associate of Science : Accounting 1986
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