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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Highly organized and detail-oriented Administrative Assistant with more than 25 years experience supplying thorough, organized administrative support.


Administrative assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.


Quality-focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to detail.? Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software.

Highlights
  • Excel spreadsheets
  • Results-oriented
  • Professional and mature
  • Strong problem solver
  • AR/AP
  • Self-starter
  • Microsoft Office proficiency
  • Meticulous attention to detail
Accomplishments

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.


Successfully planned and executed corporate meetings, lunches and special events for groups of 20+ employees.


Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.


Experience
Dominion EnterprisesRound Rock , TXCustomer Service Representative09/2015 to 12/2015
  • Answered and quickly redirected up to 100 calls per day.
  • Screened applicant Loan application and coordinated both phone and in-person interviews.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
  • Screened all visitors and directed them to the correct employee or office.
Universal Health ServicesColorado Springs , COSubstitute Teacher10/2013 to 05/2015
  • Classroom planning Classroom management Test preparation & facilitation Student Grade Recording.
The Hertz CorporationEl Monte , CAStaff Accountant02/2015 to 03/2015
  • Client data entry, checks, business credit card receipts Bank reconciliation Payroll entry, payroll check preparation Copying, filing, and faxing documents Prepared files for tax preparation.
Dominion EnterprisesRoyal Oak , MICustomer Service Representative11/2011 to 02/2013
  • Answered an average of 100 calls per day by addressing members inquiries, solving problems, processing insurance payments.
  • Politely address customers via telephone.
  • Members advocate for claim billing
  • Third party representative for members with claim issues or payment with providers, Medicare
  • Research and claim adjustments
  • Verified benefits, explained benefits to members.
Jvs ChicagoChicago , ILProblems & Resolutions II Representative12/2010 to 11/2011
  • Answered an average of 125-150 calls per day, addressing customers inquiries, solving problems and providing new product instructions.
  • Successfully acquired 50-75 new customers per month, generating 25% growth in revenue.
  • Scored in top 10% of employee successful resolutions of issues related to product purchased.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Technical support for equipment Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
AnovaSaint Louis , MOAssistant Director11/2009 to 11/2010
  • Manage daily routing of childcare center facility,
  • Managed staff
  • Data entry, account receivable posting,
  • Balancing of daily receipts and bank deposits
  • Audit Government Reimbursement Food Program,
  • Scheduling of night and weekend staff, preparation of meals for children,
  • Trained new employees on company policies and procedures.
AnovaWinona , MNOffice Manager/Administrative Assistant to Project Manager02/2009 to 10/2009
  • Preparation and maintained spreadsheets for Government Contracts
  • Preparation of Purchase Orders, and Work Orders
  • Managed daily office routine
  • Assisted in Government Contract modifications
  • Coordinated, scheduled office conferences with Vice Presidents of Company, Project Managers, VIPs
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
AnovaSaint Louis , MOOffice Manger11/2008 to 02/2009
  • Maintained integrity of general ledger, including chart of accounts
  • Accounting on New/Cars sales
  • Warranty and rebate processing
  • Payroll Accounts Receivable, Accounts Payable
  • Title and registration processing.
Marten TransportBiloxi , MSAccountant08/2006 to 11/2008
  • Accounting on New/Used Car Sales
  • Accounts Receivable
  • Warranty and Rebate processing and auditing
  • Inventory Control
  • Maintain depreciation schedules.
Misty J CorporationCity , STATEAccountant07/1997 to 10/2000
  • Computed taxes owned by applying prescribed rates, laws and regulations for payroll and sales Preparation and filing government reports in compliance with strict standards.
  • Generated financial statements and facilitated account closing procedures each month.
  • Balancing of daily sales receipts, bank deposits, bank and credit card reconciliation.
  • Maintain inventory control.
Catepillar Financial ServicesCity , STATEAccountant01/2001 to 12/2005
  • Preparation of Multi-State and taxing jurisdictions personal property tax returns on leased equipment
  • Superior Customer service
  • Billing and Collections on delinquent leases.
JS Accounting & Tax ServiceCity , STATEOwner08/1986

Set-up & maintenance of Accounting Systems manual and computerized

Accounts Receivable/Accounts Payable

General Ledger

Financial Statements

Payroll

Income Tax preparation, Sales Tax Preparation, Payroll Tax Reports

Education
Bachelor of Science:Business Management1997Austin Peay State University, City, State, USA

Microsoft Office Applications Certificate

Coursework in Administrative Technology

Coursework in Human Resource Management and Business Administration

Emphasis in Healthcare Mangement

Associate of Science:Accounting1986ICS, City, State

Accounting & Tax preparation

Auditing

Skills

Excellent administrative support, interpersonal communication, addressing client concerns.


Specialize in time management, very detail oriented.


Great people skills, enthusiastic people person, advanced problem solving, great organizational skills




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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good
Resume Strength
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  • Formatting
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  • Measurable results
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Resume Overview

School Attended

  • Austin Peay State University
  • ICS

Job Titles Held:

  • Customer Service Representative
  • Substitute Teacher
  • Staff Accountant
  • Problems & Resolutions II Representative
  • Assistant Director
  • Office Manager/Administrative Assistant to Project Manager
  • Office Manger
  • Accountant
  • Owner

Degrees

  • Bachelor of Science : Business Management 1997
    Associate of Science : Accounting 1986

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