Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Ethical cashier talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 10 years of experience in quickly resolving difficulty issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Highly-enthusiastic Client Service professional with 10 years of client interface experience. Well-versed in retail products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

  • Credit card payment processing
  • Report creation
  • Process optimization
  • Adaptive team player
  • Inventory control
  • Store maintenance
  • Call center experience
  • Stockroom procedures
  • High-energy attitude
  • Active listening
  • Problem-solving abilities
  • Sales expertise
  • Retail sales customer service
  • Customer relations
  • Product organization
  • Courteous demeanor
01/2020 to Current
Customer Service Representative Mci Rincon, GA,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Met or exceeded revenue objectives by promoting breast cancer/leukemia fundraisers to customers during service, account and sales follow-up calls.
  • Assisted approximately 120 customers each 8 hr. shift with any/all questions.
  • Owned my own bay, where I stocked, counted my outs, and counted excessive products.
  • Faced the store including putting items back in their right home.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Worked with managers to develop service improvement initiatives.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
11/2010 to 10/2012
Overnight Stocker Mcdonald's Covington, IN,
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Frequently communicated with vendors to determine backorder availability and future inventory.
  • Assessed floor displays to determine which merchandise required restocking.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Assisted customers based on currently available product, promotional and policy information.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
02/2005 to 06/2006
Lead Cashier South Washington County Schools Isd 833 Cottage Grove, MN,
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Helped customers find specific products, answering questions and offering advice.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Stayed up to date on current item discounts to support promotions.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
Education and Training
Expected in 05/1997
High School Diploma:
Killeen High School - Killeen, TX

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Resume Strength

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Resume Overview

School Attended
  • Killeen High School
Job Titles Held:
  • Customer Service Representative
  • Overnight Stocker
  • Lead Cashier
  • High School Diploma

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