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Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Personable and dedicated Customer Service Representative with extensive experience in retail and food industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Report creation
  • Product organization
  • Adaptive team player
  • Problem-solving abilities
  • Conflict mediation
  • System implementation
  • Business development understanding
  • Quality assurance controls
  • Inbound and outbound calling
  • Customer relations
  • Office equipment proficiency
  • Technologically savvy
  • High-energy attitude
  • Stockroom procedures
  • Store maintenance
  • Shipping and receiving understanding
  • Sales expertise
  • Process optimization
  • Active listening
  • Courteous demeanor
  • Quality control
  • Retail sales customer service
Experience
Customer Service Representative, 10/2019 to Current
Mci Guyton, GA,
  • Met or exceeded revenue objectives by promoting discounts to customers during service, account and sales follow-up calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Trained 4-5 new employees each quarter in procedures and policies in order to maximize team performance.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Answered 50-60+ inbound calls per day and directed to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained revenue streams by exhausting every option before offering refunds.
Deli Associate, 06/2018 to 10/2019
Caraluzzi's Markets Danbury, CT,
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Cross-trained in front of house and deli/bakery positions to support team and help meet all customer needs.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Accepted and processed cash, check, card and mobile payments, maintaining 100% accuracy rate.
Cashier, 02/2017 to 06/2018
Compass Group Usa Inc Panama City, FL,
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Increased sales 75% by suggesting specific purchases to customers and explaining the benefits of the purchase.
  • Helped customers find specific products, answering questions and offering advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Processed returned items in accordance with store policy.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Served needs of as many as 70 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Smoothly processed incoming orders, handling over 100 transactions per day with exceptional accuracy.
Cashier, 05/2014 to 11/2016
Compass Group Usa Inc Topeka, KS,
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Assisted the Store Manager's with completing end-of-day counts and securing funds to prevent loss or theft.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
: Vocal Performance, Expected in
to
Chattanooga State Community College - Chattanooga, TN
GPA:
Music Credits
  • Has performed with the Chattanooga Symphony and Opera 4 times
  • Has been vocally trained for the last 6 years
  • Performed in lead roles in 'The Pirates of Penzance' (Ruth), 'The Musical of Musicals the Musical' (Abby), and 'The Christmas Carol' (Ms.Mops/Assemble)

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Resume Overview

School Attended
  • Chattanooga State Community College
Job Titles Held:
  • Customer Service Representative
  • Deli Associate
  • Cashier
  • Cashier
Degrees
  • Some College (No Degree)

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