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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Career Overview

I am a solid team player with an upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier in retail and customer service. I have a very strong work ethic and I have extreme organizational skills. I seek out projects and complete tasks without being asked. I love to make somebody's day by giving excellent customer service and helping them select a product that suits them best.

Core Strengths
  • Strong organizational skills
  • Sharp problem solver
  • Energetic work attitude
  • Store maintenance ability
  • Adaptive team player
  • Courteous demeanor

  • Telephone inquiries
  • Inventory control
  • Active listening skills
  • Opening/closing procedures
  • Customer service expert
  • Strong work ethic
Work Experience
Customer Service Representative12/2014 to CurrentiFLY VA BeachVirginia Beach, VA/23451
  • Earned “Top Seller” for the year of 2015.
  • Expressed appreciation and invited customers to return to the store.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Stocked and rotated inventory regularly.
  • Processed merchandise returns and exchanges.
  • Generated leads for new sales through telephone and email contact with customers.
  • Performed store opening and closing duties, including counting cash drawers and checking all equipment for proper functioning.
  • Sold and created new memberships.
  • Organized register supplies.
  • Operated cash register with proficiency.
Service Technician 09/2013 to 12/2014BRR Refrigeration LLCVirginia Beach, VA/23464
  • Troubleshot and repaired HVAC and refrigeration equipment.
  • Maintained and serviced HVAC systems and refrigeration equipment.
  • Examined heating and refrigeration systems, air-conditioning and air compressors for signs of defects or malfunction.
  • Installed air conditioning and refrigeration equipment and tested them for proper operation.
  • Repaired and replaced condensers, compressors, pumps and valves.
  • Cleaned all construction areas to avoid hazards.
  • Transported materials, tools and machines to installation sites.
Service Technician07/2012 to 09/2013Virginia Sprinkler CompanyVirginia Beach, VA/23455
  • Conducted functional tests for fire alarm systems.
  • Wired outlets, connected circuits and breakers and replaced fuses and fuse boxes.
  • Assembled and maintained physical structures using hand and power tools.
  • Tested machinery, equipment and parts to identify any defects.
  • Reassembled equipment after completed repairs.
  • Performed pipe fabrication, installation and fitting according to proper specifications.
  • Inspected pipes and piping systems to assess their quality and condition.
  • Cut and beveled piping using cutting torches, saws and threading machines.
  • Maintained tools and equipment to keep them in excellent working condition.
  • Performed emergency on-call work hours during the evening, weekends and some holidays.
  • Worked on all aspects of fire suppression systems from start to finish.
Service Technician11/2010 to 07/2012Conyers Electrical Service Virginia Beach, VA/23454
  • Installed all electrical wiring during remodeling projects.
  • Cleaned all construction areas to avoid hazards.
  • Assembled and installed wiring, electrical and electronic components.
  • Arranged and stored materials, machines, tools and equipment.
  • Continually cleaned work areas and equipment.
  • Transported materials, tools and machines to installation sites.
  • Assembled and maintained physical structures using hand and power tools.
  • Repaired electrical equipment using hand and power tools and testing and diagnostic equipment.
  • Assisted journeyman electrician with installation, repairs and maintenance of electrical systems.
  • Wired outlets, connected circuits and breakers and replaced fuses and fuse boxes.
Educational Background
High School DiplomaJune 2013Bayside High SchoolVirginia Beach, VA

-Virginia Beach Technical and Career Education Center 

Address: 2925 North Landing Road, Virginia Beach, VA, 23456

Course of Study: Electricity (1,080 hours)

Completion Date: June 2013

Hobbies

I love anything to do with the great outdoors! I have a strong passion for photography, hiking, camping, skydiving, skateboarding, mountain biking, fishing, kayaking, etc. I love to see new places and meet new people. I also love to go on adventures with my dog named Jake!

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Resume Overview

Companies Worked For:

  • iFLY VA Beach
  • BRR Refrigeration LLC
  • Virginia Sprinkler Company
  • Conyers Electrical Service

School Attended

  • Bayside High School

Job Titles Held:

  • Customer Service Representative
  • Service Technician

Degrees

  • High School Diploma June 2013

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