Customer Service Representative Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Well-qualified Cutomer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

Excellent communication skills
Responsiveness
Patience
Integrity

Monitoring
Good listening skills
Leadership
Resilience

Work History

09/2019 to CurrentCustomer Service RepresentativeCompany Name | City, State

Determine eligibility for programs administered by SSA.
Conduct interviews to determine the nature of the call and how to assist the caller.
Provide quality customer service in a fast paced, high call volume envirnment.
Identify persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively.
Deliver service to customers within agreed service levels and established perfomance standards .
Answer unscreened calls for continuous periods of time on SSA national 800 number.
Provide information on SSA's policies and procedures solving customers questions by identifying the issue and selecting the best options for resolution.

02/2019 to 09/2019Lead Transportation Security OfficerCompany Name | City, State

Managed team of 12 or more trained security professionals engaged in anti-terrorism activities.
Attended daily briefings with supervisors to discuss issues with security screening processes.
Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
Adhered to strict screening techniques and procedures while conducting human screenings.
Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Provided top-notch protection for traveling public by conducting tests for explosives residue.
Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
Engaged in casual conversations with individuals to assess and analyze behaviors.
Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Trained team members, monitor and report the status, and represent the team in communications with the supervisor or manager.

10/2016 to 02/2019Transportation Security OfficerCompany Name | City, State

Interacted with public to give directions, explain rules and regulations and respond to inquiries.
Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
Engaged in casual conversations with individuals to assess and analyze behaviors.
Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Provided top-notch protection for traveling public by conducting tests for explosives residue.
Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Used explosive detection machines and chemical swab systems to identify potential hazards.
Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
Adhered to strict screening techniques and procedures while conducting human screenings.
Authenticated boarding passes, identification and passports to prevent fraudulent travel.

Education

06/2014Associate in Arts | Liberal Arts And General StudiesKingsborough Community College of The City University of New York, City, State

Resume Overview

School Attended

Kingsborough Community College of The City University of New York

Job Titles Held:

Customer Service Representative
Lead Transportation Security Officer
Transportation Security Officer

Degrees

06/2014 Associate in Arts | Liberal Arts And General Studies

Customer Service Representative Resume Example

Resume Score: 80%

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