LiveCareer-Resume

customer service representative resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Well-qualified Cutomer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Excellent communication skills
  • Responsiveness
  • Patience
  • Integrity
  • Monitoring
  • Good listening skills
  • Leadership
  • Resilience
Education
Kingsborough Community College of The City University of New York Brooklyn, NY Expected in 06/2014 Associate in Arts : Liberal Arts And General Studies - GPA :
Work History
Mci - Customer Service Representative
Rochester, NH, 09/2019 - Current
  • Determine eligibility for programs administered by SSA.
  • Conduct interviews to determine the nature of the call and how to assist the caller.
  • Provide quality customer service in a fast paced, high call volume envirnment.
  • Identify persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively.
  • Deliver service to customers within agreed service levels and established perfomance standards .
  • Answer unscreened calls for continuous periods of time on SSA national 800 number.
  • Provide information on SSA's policies and procedures solving customers questions by identifying the issue and selecting the best options for resolution.
Department Of Homeland Security - Lead Transportation Security Officer
Laurel, MD, 02/2019 - 09/2019
  • Managed team of 12 or more trained security professionals engaged in anti-terrorism activities.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Provided top-notch protection for traveling public by conducting tests for explosives residue.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Trained team members, monitor and report the status, and represent the team in communications with the supervisor or manager.
Securitas Security Services Usa, Inc. - Transportation Security Officer
Orlando, FL, 10/2016 - 02/2019
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Provided top-notch protection for traveling public by conducting tests for explosives residue.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.

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Resume Overview

School Attended

  • Kingsborough Community College of The City University of New York

Job Titles Held:

  • Customer Service Representative
  • Lead Transportation Security Officer
  • Transportation Security Officer

Degrees

  • Associate in Arts

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