Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Well-qualified Cutomer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
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Work History
09/2019 to CurrentCustomer Service RepresentativeMci | Rochester , NH
- Determine eligibility for programs administered by SSA.
- Conduct interviews to determine the nature of the call and how to assist the caller.
- Provide quality customer service in a fast paced, high call volume envirnment.
- Identify persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively.
- Deliver service to customers within agreed service levels and established perfomance standards .
- Answer unscreened calls for continuous periods of time on SSA national 800 number.
- Provide information on SSA's policies and procedures solving customers questions by identifying the issue and selecting the best options for resolution.
02/2019 to 09/2019Lead Transportation Security OfficerDepartment Of Homeland Security | Laurel , MD
- Managed team of 12 or more trained security professionals engaged in anti-terrorism activities.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Provided top-notch protection for traveling public by conducting tests for explosives residue.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Trained team members, monitor and report the status, and represent the team in communications with the supervisor or manager.
10/2016 to 02/2019Transportation Security OfficerSecuritas Security Services Usa, Inc. | Orlando , FL
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Provided top-notch protection for traveling public by conducting tests for explosives residue.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
Education
06/2014Associate in Arts | Liberal Arts And General StudiesKingsborough Community College of The City University of New York, City, State
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Resume Overview
School Attended
- Kingsborough Community College of The City University of New York
Job Titles Held:
- Customer Service Representative
- Lead Transportation Security Officer
- Transportation Security Officer
Degrees
- 06/2014 Associate in Arts | Liberal Arts And General Studies
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