Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in RETAIL industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Competent Customer Service Representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Skills
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Work History
Customer Service Representative | 07/2020 to Current
Kepro - Raleigh , NC
Kepro - Raleigh , NC
- Recommended Subscriptions to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Suggested new procedure to persuade cancelling customers to stay with company.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Answered constant flow of customer calls with up to 200 calls in queue per minute.
- Educated customers on promotions to enhance sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers in fast-paced environment.
Kitchen Staff Member | 07/2019 to 07/2020
Vail Resorts - Colorado Springs , CO
Vail Resorts - Colorado Springs , CO
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Strategically plated hot meals and salads in aesthetically pleasing arrangements.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Checked pantry multiple times per shift and restocked it whenever food items were running low.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
- Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Prepared and expedited food orders to support waitstaff and other team members.
- Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
- Maintained composure and work quality while under stress.
- Used proper handling and preservation methods while packaging and storing food products.
Cashier | 06/2016 to 07/2019
Wingstop Inc. - Forney , TX
Wingstop Inc. - Forney , TX
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Counted cash in register drawer at beginning and end of shift.
- Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Answered questions about store policies and concerns to support positive customer experiences.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Education
Gloucester High School - City | High School Diploma06/2015
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Resume Overview
School Attended
- Gloucester High School
Job Titles Held:
- Customer Service Representative
- Kitchen Staff Member
- Cashier
Degrees
- Gloucester High School - City | High School Diploma
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