Customer Service Representative resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Detail-oriented Security Guard with experience managing large-scale patrols of military and civilian properties. Fluent in French and Creole. Expertise in personal and video surveillance. Sound knowledge of interrogation and interviewing procedures.

  • Patrolling
  • Security procedures knowledge
  • Vigilant and watchful
  • Attention to detail
  • Reliability
  • Procedures implementation
  • Programming
  • Cross-functional teamwork
  • Organizational Skills
  • Problem Solving
  • Telephone Skills
  • Writing
  • Research
  • First aid certified
  • Physical combat trained
  • Firearms expertise
  • Criminal law understanding
  • Research protocol development
  • Team collaboration
  • Opening and closing procedures
  • Presentation design
  • Customer Service
  • Communication Skills
  • Listening
  • Troubleshooting
  • Experience
    Customer Service Representative, 03/2019 to 06/2019
    Stericycle Inc.Brecksville, OH,

    1) Receive payment by cash, check, credit cards, vouchers, or automatic debits. 2) Issue receipts, refunds, credits, or change due to customers. 3) Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

    • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
    • Escalated customer concerns, store issues and inventory requirements to supervisors.
    • Friendly and dependable cashier with abundant and reliable customer service experience. Proven record of managing cash register and other necessary accounting procedures. Strong cash handling skills and demonstrated ability to work effectively in a retail environment.
    Salon Manager , 01/2008 to 12/2009
    Roosters Men's Grooming CenterToledo, OH,
    • Consulted with customers to understand needs and recommend professional hair care services.
    • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
    • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
    • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
    • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
    • Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
    • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
    • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
    • Consistently recognized by management for providing superior customer service.
    • Scheduled employees and made sure all shifts had adequate coverage.
    • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

    Security Clerk, 08/1998 to 09/2000
    Geo Group Inc.Pocatello, ID,
    • Monitored building and property entrances and exits to detect intrusions and protect assets.
    • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
    • Warned violators of rule infractions and escorted unauthorized persons off premises.
    • Monitored and authorized entrance and departure of employees, visitors and other persons.
    • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
    • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at military base facilities.
    • Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
    • Protected company assets against theft or damage by conducting frequent building and grounds patrols.
    • Monitored premises and recorded all activity in daily officer report for submission to my chain of command at close of shift.
    • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
    • Provided friendly and professional assistance to employees, visitors and customers.
    • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
    • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
    • Communicated with team members and building management via radio, telephones, computers and proprietary software.
    • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
    Education and Training
    High School Diploma: , Expected in 05/1997
    Saint Patrick High School - Elizabeth , NJ
    : Culinary Arts And Restaurant Management , Expected in
    The Art Institute of New York City - New York, NY
    Culinary Arts Certification : , Expected in 07/2005
    University of South Carolina - Columbia - Columbia, SC
    • It encompassed all kinds of cooking and baking, but it also taught me how to run a kitchen, create a menu, take inventory, order supplies, and plan ahead
    • Major in Culinary Arts Certification
    • Completed coursework in Sanitation Management, NRAEF ManageFirst Program (certification),Stocks, Sauces and Soups, Vegetables, Grains and Starche, Skills of Meat Cutting, Introduction to Baking and Pastry, International and Regional Cuisine, Seafood, Fruits and Sandwiches, International and Regional Cuisine, Garde Manger, Advanced Patisserie/Dessert.
    : Architectural Engineering , Expected in
    Midland's Technical College - Columbia , SC

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    Resume Overview

    School Attended

    • Saint Patrick High School
    • The Art Institute of New York City
    • University of South Carolina - Columbia
    • Midland's Technical College

    Job Titles Held:

    • Customer Service Representative
    • Salon Manager
    • Security Clerk


    • High School Diploma
    • Some College (No Degree)
    • Culinary Arts Certification
    • Some College (No Degree)

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