Customer Service Representative resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Detail-oriented Security Guard with experience managing large-scale patrols of military and civilian properties. Fluent in French and Creole. Expertise in personal and video surveillance. Sound knowledge of interrogation and interviewing procedures.
Skills
Patrolling
Security procedures knowledge
Vigilant and watchful
Attention to detail
Reliability
Procedures implementation
Programming
Cross-functional teamwork
Organizational Skills
Problem Solving
Telephone Skills
Writing
Research
First aid certified
Physical combat trained
Firearms expertise
Criminal law understanding
Research protocol development
Team collaboration
Opening and closing procedures
Presentation design
Customer Service
Communication Skills
Listening
Troubleshooting
Experience
Customer Service Representative, 03/2019 to 06/2019 Stericycle Inc. – Brecksville, OH,
1) Receive payment by cash, check, credit cards, vouchers, or automatic debits. 2) Issue receipts, refunds, credits, or change due to customers. 3) Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Friendly and dependable cashier with abundant and reliable customer service experience. Proven record of managing cash register and other necessary accounting procedures. Strong cash handling skills and demonstrated ability to work effectively in a retail environment.
Salon Manager , 01/2008 to 12/2009 Roosters Men's Grooming Center – Toledo, OH,
Consulted with customers to understand needs and recommend professional hair care services.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Consistently recognized by management for providing superior customer service.
Scheduled employees and made sure all shifts had adequate coverage.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Security Clerk, 08/1998 to 09/2000 Geo Group Inc. – Pocatello, ID,
Monitored building and property entrances and exits to detect intrusions and protect assets.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Monitored and authorized entrance and departure of employees, visitors and other persons.
Investigated disturbances and used proportional and strategic responses to handle different types of issues.
Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at military base facilities.
Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
Protected company assets against theft or damage by conducting frequent building and grounds patrols.
Monitored premises and recorded all activity in daily officer report for submission to my chain of command at close of shift.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Provided friendly and professional assistance to employees, visitors and customers.
Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Communicated with team members and building management via radio, telephones, computers and proprietary software.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Education and Training
High School Diploma: , Expected in 05/1997 Saint Patrick High School - Elizabeth , NJ GPA:
: Culinary Arts And Restaurant Management , Expected in The Art Institute of New York City - New York, NY GPA:
Culinary Arts Certification : , Expected in 07/2005 University of South Carolina - Columbia - Columbia, SC GPA:
It encompassed all kinds of cooking and baking, but it also taught me how to run a kitchen, create a menu, take inventory, order supplies, and plan ahead
Major in Culinary Arts Certification
Completed coursework in Sanitation Management, NRAEF ManageFirst Program (certification),Stocks, Sauces and Soups, Vegetables, Grains and Starche, Skills of Meat Cutting, Introduction to Baking and Pastry, International and Regional Cuisine, Seafood, Fruits and Sandwiches, International and Regional Cuisine, Garde Manger, Advanced Patisserie/Dessert.
: Architectural Engineering , Expected in Midland's Technical College - Columbia , SC GPA:
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