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Focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of CCC and EXCEL. Flexible Customer Service Representative with almost 1 year of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Personable and dedicated with extensive experience in the Auto industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable, friendly and solution-oriented. Customer-focused team player offering expertise in conflict mediation, Customer help, time management and sales. Dedicated to customer loyalty and satisfaction.
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- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
- Interviewed customers regarding vehicle issues and reported feedback to management team.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Worked with manager to develop customer service improvement initiatives.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered 20+ inbound calls per day and directed to designated individuals or departments.
- Trained team members in proper cleaning and sanitizing procedures.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Helped keep entryway and front line clean, organized and fully stocked with inventory.
- Offers each customer exceptional support for any need, including directing to different locations and connecting with specific personnel.
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Observed outside area and entrance for safety and possible hazards, conducted ongoing inspection of sidewalks, cleared snow, ice and debris and reported serious hazards.
- Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
- Sanitized frequented areas and equipment using approved supplies.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
- Restocked supplies, replacing toiletries, liners and soaps.
- Responded to emergency cleaning requests to meet client expectations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Worked with other Customer Service Representatives to develop customer service improvement initiatives.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Informed tow truck drivers of customers location and needs.
- Used customers information to determine what kind of tow truck would be needed for the specific situation.
- 20441 Viking Ave NW, 100 Montgomery St. 10th Floor
North Kitsap High School - Poulsbo, WA
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Resume Overview
School Attended
- North Kitsap High School
Job Titles Held:
- Customer Service Representative
- Sanitation Lead
- Customer Service Representative
- Grocery Bagger
Degrees
- High School Diploma
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