Customer Service Representative Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE

Summary

Experienced Shift Manager proficient at assuming management roles for advanced production teams. Skilled in developing efficient work methods and collaborating with employees to increase productivity without compromising safety in manufacturing environment. Customer-oriented Assistant Manager possessing upbeat attitude and passion for delivering best products, services, and customer service. Skillful in promoting brand through authentic engagement with customers and staff. Offering 4 years of experience contributing to retail promotions, sales, and special events. Positive, upbeat brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Personable and dedicated Customer Service Representative with extensive experience in the customer care industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Credit card payment processing
Data evaluation
Shipping and receiving understanding
Call Center Operations
Retail sales customer service
Adaptive team player
High-energy attitude
Microsoft Office expertise
In-store support
Product organization
Route management
Inbound and Outbound Calling

Problem-solving abilities
Conflict mediation
Quality control
Sales expertise
Customer relations
Store maintenance
Stockroom procedures
Office equipment proficiency
Process optimization
Promotional support
System implementation
Report creation

Experience

Company Name | City, StateCustomer Service Representative07/2021 - Current

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.

Company Name | City, StateAssistant Manager06/2017 - Current

Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store.
Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
Stayed current with all store initiatives and communications, sharing with associates as required.
Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
Maintained focus on promoting and driving sales, including execution of next season planning.
Promoted friendly, prompt service to all customers using various work techniques.

Company Name | City, StateCustomer Service Representative03/2021 - 06/2021

(Verizon) Access information through various files.
Helped with technical issues.
Helped individuals understand difficulties with accounts.
Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
Maintained focus on promoting and driving sales.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.

Education and Training

Lanier High School | City, StateHigh School Diploma05/2015

GPA: 3.0

University of Southern Mississippi | CitySome College (No Degree) in Criminal Justice

Minor in Theater
Major in Criminal Justice

Additional Information

I'm great at processing things and can catch on to things super quickly with instructions and a great understanding I have prospered in every job I have been given accolades immediately due to my great work ethic I'm willing to learn and become outstanding at this job I'm the type of individual who love to experience new things and better myself as well as help others l. My goal is to become amazing at this job and I hope you give me the opportunity to show you my learning skills as well as working skills

Resume Overview

School Attended

Lanier High School
University of Southern Mississippi

Job Titles Held:

Customer Service Representative
Assistant Manager

Degrees

High School Diploma
Some College (No Degree) in Criminal Justice

Customer Service Representative Resume Example

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