Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Experienced Shift Manager proficient at assuming management roles for advanced production teams. Skilled in developing efficient work methods and collaborating with employees to increase productivity without compromising safety in manufacturing environment. Customer-oriented Assistant Manager possessing upbeat attitude and passion for delivering best products, services, and customer service. Skillful in promoting brand through authentic engagement with customers and staff. Offering 4 years of experience contributing to retail promotions, sales, and special events. Positive, upbeat brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Personable and dedicated Customer Service Representative with extensive experience in the customer care industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Data evaluation
  • Shipping and receiving understanding
  • Call Center Operations
  • Retail sales customer service
  • Adaptive team player
  • High-energy attitude
  • Microsoft Office expertise
  • In-store support
  • Product organization
  • Route management
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • Conflict mediation
  • Quality control
  • Sales expertise
  • Customer relations
  • Store maintenance
  • Stockroom procedures
  • Office equipment proficiency
  • Process optimization
  • Promotional support
  • System implementation
  • Report creation
Experience
Customer Service Representative, 07/2021 to Current
Charter SpectrumCenter Conway, NH,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Assistant Manager, 05/2017 to Current
Lyon CommunitiesSan Diego, CA,
  • Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store.
  • Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
  • Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
  • Stayed current with all store initiatives and communications, sharing with associates as required.
  • Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
  • Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
  • Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
  • Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
  • Maintained focus on promoting and driving sales, including execution of next season planning.
  • Promoted friendly, prompt service to all customers using various work techniques.
Customer Service Representative, 03/2021 to 06/2021
Charter SpectrumCheektowaga, NY,
  • (Verizon) Access information through various files.
  • Helped with technical issues.
  • Helped individuals understand difficulties with accounts.
  • Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
  • Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
  • Maintained focus on promoting and driving sales.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
High School Diploma: , Expected in 05/2015
Lanier High School - Jackson, MS
GPA:

GPA: 3.0

: Criminal Justice, Expected in
University of Southern Mississippi - Hattiesburg, MS,
GPA:
  • Minor in Theater
  • Major in Criminal Justice
Additional Information

I’m great at processing things and can catch on to things super quickly with instructions and a great understanding I have prospered in every job I have been given accolades immediately due to my great work ethic I’m willing to learn and become outstanding at this job I’m the type of individual who love to experience new things and better myself as well as help others l. My goal is to become amazing at this job and I hope you give me the opportunity to show you my learning skills as well as working skills

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good

resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Lanier High School
  • University of Southern Mississippi

Job Titles Held:

  • Customer Service Representative
  • Assistant Manager
  • Customer Service Representative

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: