Jessica Jessica
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Summary
organizational problem-solver with supervisory, team building and customer service/tech skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize engagement and performance.
Skills
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Experience
Technical Support Specialist (Remote/Hybrid), 03/2021 to 05/2022
Commscope Inc. – Virtual, TX,
Commscope Inc. – Virtual, TX,
- Troubleshot/diagnosed incoming tech issues and efficiently managed applicable resources for best results and to ensure first time resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Met/exceeded business production/Metric goals.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Evaluated system potential through assessing compatibility of new programs with existing programs
- Worked on tickets and communicated progress/solutions to clients/leadership.
- Used Tactical team building strategies and led high performance teams to meet or exceed objectives.
Field Service Technician, 10/2016 to 01/2019
Food Dudes Delivery – Grand Junction, CO,
Food Dudes Delivery – Grand Junction, CO,
- Provided insight and information to management regarding onsite improvement project specifications
- Collaborated with multiple departments to maximize workflow and efficiency
- Delegated tasks to capable employees to efficiently manage resources
- Analyzed and identified equipment failure root causes and initiated correction actions
- Conducted developmental tests and detailed experiments to collect design data.
- Analyzed equipment data to isolate and diagnose faults.
- Mentored and trained new employees on processes, flow and safety procedures.
Site Manager/Sales Advisor, 09/2013 to 10/2016
State Of Indiana – Portage, IN,
State Of Indiana – Portage, IN,
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Sold various products by explaining unique features and educating customers on proper application or usage in a retail setting.
- Stayed up to date on company products and services to support sales objectives.
- Helped drive sales with new products/services.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education and Training
High School Diploma: , Expected in 06/2015
School of The Arts - Rochester, NY
School of The Arts - Rochester, NY
- Major in Visual Arts
Associate of Arts: General Studies, Expected in
Monroe Community College - ,
Monroe Community College - ,
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Resume Overview
School Attended
- School of The Arts
- Monroe Community College
Job Titles Held:
- Technical Support Specialist (Remote/Hybrid)
- Field Service Technician
- Site Manager/Sales Advisor
Degrees
- High School Diploma
- Associate of Arts
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