Jessica Jessica
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

organizational problem-solver with supervisory, team building and customer service/tech skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize engagement and performance.

  • Merchandising
  • Upselling strategies
  • Troubleshooting
  • customer service
  • product management
  • Time Management.
  • Computer Skills
  • Adaptability
  • Microsoft Office
Technical Support Specialist (Remote/Hybrid), 03/2021 to 05/2022
Commscope Inc.Virtual, TX,
  • Troubleshot/diagnosed incoming tech issues and efficiently managed applicable resources for best results and to ensure first time resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met/exceeded business production/Metric goals.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Evaluated system potential through assessing compatibility of new programs with existing programs
  • Worked on tickets and communicated progress/solutions to clients/leadership.
  • Used Tactical team building strategies and led high performance teams to meet or exceed objectives.
Field Service Technician, 10/2016 to 01/2019
Food Dudes DeliveryGrand Junction, CO,
  • Provided insight and information to management regarding onsite improvement project specifications
  • Collaborated with multiple departments to maximize workflow and efficiency
  • Delegated tasks to capable employees to efficiently manage resources
  • Analyzed and identified equipment failure root causes and initiated correction actions
  • Conducted developmental tests and detailed experiments to collect design data.
  • Analyzed equipment data to isolate and diagnose faults.
  • Mentored and trained new employees on processes, flow and safety procedures.
Site Manager/Sales Advisor, 09/2013 to 10/2016
State Of IndianaPortage, IN,
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Sold various products by explaining unique features and educating customers on proper application or usage in a retail setting.
  • Stayed up to date on company products and services to support sales objectives.
  • Helped drive sales with new products/services.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education and Training
High School Diploma: , Expected in 06/2015
School of The Arts - Rochester, NY
  • Major in Visual Arts
Associate of Arts: General Studies, Expected in
Monroe Community College - ,

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Resume Overview

School Attended

  • School of The Arts
  • Monroe Community College

Job Titles Held:

  • Technical Support Specialist (Remote/Hybrid)
  • Field Service Technician
  • Site Manager/Sales Advisor


  • High School Diploma
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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