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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

It is agreeable to say that my interests lie within pursuing a career/job in which i can apply my skill sets, and create a positive impact. Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Always open to learning and growing. Tactical team builder with strong background in training and team development. Interested in making a positive impact in the customer care industry.

Skills
  • Ability to work under pressure
  • Ability to adopt to new situations and environments
  • Ability to resolve conflict
  • Can communicate well in several different languages
  • Merchandising
  • Upselling strategies
Experience
Customer Service Representative03/2021 to CurrentCompany NameCity, State
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Collaborated/worked with leadership to achieve goals with metrics such as decreasing handle times and overall production.
  • Empathized with customers, acknowledged their concerns, and solved the problem.
  • Worked with colleagues to maximize workflow/efficiency.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Used active listening strategies to quickly generate solutions and retain information.
Food Delivery Driver08/2017 to CurrentCompany NameCity, State
  • Exceeded productivity goals through effective routing and planning
  • Contacted customers prior to delivery to coordinate delivery times
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Worked efficiently in Multi-tasking situations, consisting of pressure. Was able to problem solve and execute
Maintenance Supervisor12/2016 to 10/2018Company NameCity, State
  • Provided insight and information to management regarding onsite improvement project specifications
  • Collaborated with multiple departments to maximize workflow and efficiency
  • Delegated tasks to capable employees to efficiently manage resources
  • Analyzed and identified equipment failure root causes and initiated correction actions
  • Safely and efficiently finished repairs while supporting team members with tasks
  • Operated machinery(tractors, forklifts/buckets)
  • Safely loaded salt onto salt trucks(plowing salting)
  • Building Maintenance and repair work(dry walls, Doors, etc.
Sales Advisor, Technician, Mngr. Trainee01/2014 to 09/2016Company NameCity, State
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes
  • Answered requests and concerns with friendly and knowledgeable service
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle
  • Cleaned cars both externally and internally with the use of power washers
  • During busy seasons and harsh weather conditions, I was able to assist, coordinate, and plan for solutions
  • Made sales to customers regarding new company services and guided them in choosing the right service
  • Assured customer satisfaction
  • Tested components, assemblies and systems to diagnose problems.
  • Checked for leaks and defects on vacuum and mechanical assemblies.
  • Established comprehensive maintenance plans and oversaw repair work.
Education and Training
Some College (No Degree): Liberal Arts And General StudiesMonroe Community CollegeCity, State
  • It is agreeable to say that my experience in college strengthened my perspective on punctuality, time management, and how it can impact society
  • Studied information technology and considering on furthering my education to accomplish my degree
High School Diploma2016School of The ArtsCity, State
  • Received Honor Roll awards in a few semesters
  • School Of The Arts is known for it's reputation in the arts(Dance, visual arts, Drama, Music, and Theater Tech)
  • I studied Visual Arts(drawing/painting and 3D art). This art brought about a positive perspective and increased my skills
  • Worked with computers including multiple software to perform media arts
Apprentice(Carpentry)
  • Apprentice in carpentry from skilled laborers. Such fields included; repairing dry wall, installation, Troubleshooting heating systems(HVAC). Gained knowledge in building maintenance and overall property maintenance in general.
  • I have experience with usage of hand drills, sawing, measuring, and painting.
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84Good
Resume Strength
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  • Word choice
  • Strong summary

Resume Overview

School Attended

  • Monroe Community College
  • School of The Arts

Job Titles Held:

  • Customer Service Representative
  • Food Delivery Driver
  • Maintenance Supervisor
  • Sales Advisor, Technician, Mngr. Trainee

Degrees

  • Some College (No Degree) : Liberal Arts And General Studies
    High School Diploma 2016

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