customer service representative resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Innovative [Job Title] focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction. Flexible [Job Title] with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

  • Credit card payment processing
  • Report creation
  • Inbound and outbound calling
  • Call center experience
  • Senior leadership support
  • Technologically savvy
  • High-energy attitude
  • Problem-solving abilities
  • Business development understanding
  • Adaptive team player
  • Product organization
  • Office equipment proficiency
  • Retail sales customer service
  • Clerical support
  • Customer relations
  • Sales expertise
  • Courteous demeanor
  • Quality control
  • Microsoft Office expertise
  • Project management abilities
  • Data evaluation
  • Process optimization
  • Stockroom procedures
  • In-store support
  • Promotional support
Customer Service Representative, 08/2003 - 09/2018
Res-Care, Inc. Holly, MI,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
Board of Directors Member, 03/2005 - 05/2015
Comcast Sandwich, MA,
  • Coached executives and small business leaders to help resolve issues, make beneficial decisions and find daily motivation.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Verified operational viability by overseeing marketing and sales, budget controls and expense management.
  • Reviewed operational activities for results purposes to better determine which strategies were working and which ones required improvements.
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
  • Improved organizational processes and regulatory compliance by implementing new personnel structure with clear-cut roles and responsibilities.
  • Developed and maintained successful relationships with industry leaders.
  • Developed tailored business strategies, outlined long term goals and smaller milestones to keep company moving forward.
  • Collaborated with small business stakeholders to ascertain key details about goals and products and services offered.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
  • Created and implemented marketing campaigns and directory services to help clients capitalize on new media and Internet advertising opportunities.
  • Built relationships with strategic partners leading to business development opportunities.
  • Formulated and launched marketing and promotional campaigns to maximize profits.
  • Exercised leadership of [Type] businesses dedicated to building and supporting [Action].
  • Hired, trained and mentored [Number] staff members to maximize productivity.
  • Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
  • Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
Direct Sales Representative, 05/1998 - 08/2003
DMI Inc. City, STATE,
  • Discussed service levels with customers and potential upgrades.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base [Number]%.
Education and Training
High School Diploma: , Expected in 05/1988
Waterville Senior High School - Waterville, ME
Status -

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Resume Overview

School Attended

  • Waterville Senior High School

Job Titles Held:

  • Customer Service Representative
  • Board of Directors Member
  • Direct Sales Representative


  • High School Diploma

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