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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary
Skills
  • Menu memorization
  • Bussing expertise
  • Dining crew workflow optimization
  • Special dietary requirements
  • Check payment processing
  • Food inspection
  • Safe food handling
  • High-volume dining
  • Effective customer upselling
  • Seating assignment preparation
  • Buffet setup and takedown
  • Dining customer service
  • Service prioritization
  • Table setting arrangements
  • Team contribution
  • Outstanding cleanliness
Education and Training
Armstrong High SchoolCity,State,
High School DiplomaArmstrong High SchoolCity,State,06/2002
Certified Nursing Assistant J Seargent Reynolds Community College City,State,12/2006
Experience
Company NameCustomer Service Representative | City, State04/2016 to 12/2018
  • Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
  • Addressed customer service inquiries quickly and accurately.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Company NameCertified Nursing Assistant | City, State03/2013 to 10/2015
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Used mobility devices and [Type] equipment to carefully and transport patients.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Company NameHostess | City, State01/2007 to 08/2012
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Worked within [Type] application to collect reservation information and communicate updates to guests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Calculated charges, issued table checks and collected payments from customers.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Answered telephone to provide establishment information and take party reservations.
  • Answered questions about food and order statuses for waiting customers.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
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Resume Overview

School Attended

  • Armstrong High School
  • J Seargent Reynolds Community College

Job Titles Held:

  • Customer Service Representative
  • Certified Nursing Assistant
  • Hostess

Degrees

  • High School Diploma
    Certified Nursing Assistant

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