Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Skills
- Menu memorization
- Bussing expertise
- Dining crew workflow optimization
- Special dietary requirements
- Check payment processing
- Food inspection
- Safe food handling
- High-volume dining
- Effective customer upselling
- Seating assignment preparation
- Buffet setup and takedown
- Dining customer service
- Service prioritization
- Table setting arrangements
- Team contribution
- Outstanding cleanliness
Education and Training
Armstrong High SchoolCity,State,
High School DiplomaArmstrong High SchoolCity,State,06/2002
Certified Nursing Assistant J Seargent Reynolds Community College City,State,12/2006
Experience
Res-Care, Inc.Customer Service Representative | Columbus , OH04/2016 to 12/2018
- Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
- Addressed customer service inquiries quickly and accurately.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
John Knox VillageCertified Nursing Assistant | Lee's Summit , MO03/2013 to 10/2015
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented patient intake and dietary requirements and assisted with feeding.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
- Provided personal nursing assistance in pre- and post-operative situations.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Used mobility devices and [Type] equipment to carefully and transport patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Red Robin International, Inc.Hostess | Latham , IL01/2007 to 08/2012
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
- Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Worked within [Type] application to collect reservation information and communicate updates to guests.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Calculated charges, issued table checks and collected payments from customers.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Answered telephone to provide establishment information and take party reservations.
- Answered questions about food and order statuses for waiting customers.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
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Resume Strength
- Completeness
- Formatting
- Measurable results
- Strong summary
Resume Overview
School Attended
- Armstrong High School
- J Seargent Reynolds Community College
Job Titles Held:
- Customer Service Representative
- Certified Nursing Assistant
- Hostess
Degrees
- High School Diploma
Certified Nursing Assistant
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