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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

s.

Compassionate Home Health Care focused on providing comprehensive client support. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to providing emotional and social support to promote overall wellness.

Compassionate Home Health Aide with current 3805 Department of Health Certification. Bringing 2 years of experience assisting in home environments for physically disabled clients of varying capacities. Skilled at closely monitoring vital signs, assisting with feeding, bathing and grooming, positioning and range of motion exercises.

Detail-oriented Home Care professional adept in offering client assistance with daily living activities, transportation and overall well-being. Offering 2 years of healthcare experience, including monitoring clients with developmental disabilities and adhering to patient care plans. Superior record of patient dedication and commitment to promoting comfort and quality care.

Skills
  • Compassionate client care
  • Client safety and first aid
  • Knowledge of state regulations
  • Communications
  • Customer service
  • First Aid/CPR
  • Problem resolution
  • Organization
  • Business operations
  • Relationship development
  • Client documentation
  • Behavior redirection
Experience
Customer Service Representative
City, StateCompany Name/Mar 2009 to Sep 2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and issues.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Educated customers on special pricing opportunities and company offerings.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
HHA
City, StateCompany Name/Mar 2020 to Jun 2020
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Provided mental and emotional support to keep clients happy and healthy.
  • Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Customer Service Representative
City, StateCompany Name/Aug 2004 to Mar 2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Educated customers on special pricing opportunities and company offerings.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Home Health Aide
City, StateCompany Name/Jul 2017 to Feb 2020
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Followed physician orders when providing care and monitoring client well-being, safety and comfort.
  • Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Education and Training
High School DiplomaCombate De BacunaguaJul 1982City
Some College (No Degree): Economy TechnicianEliseo CaamanoCity
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Resume Overview

School Attended

  • Combate De Bacunagua
  • Eliseo Caamano

Job Titles Held:

  • Customer Service Representative
  • HHA
  • Home Health Aide

Degrees

  • High School Diploma
    Some College (No Degree) : Economy Technician

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