customer service representative resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Exceptional communication skills
  • Strong client relations
  • Quick learner
  • Detail-oriented
  • Types 50 WPM
  • Exceptional time management skills
Work History
Customer Service Representative, 2013 - 07/2013
Shutterfly, Inc. Loganville, GA,
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Initiated operations improvements to improve overall call center productivity.
  • Met or exceeded service and quality standards every review period.
  • Accurately documented, researched and resolved customer service issues.

Guest Services, 07/2013 - 04/2014
Boy Scouts Of America - Orange County Council Newport Beach, CA,
  • Greeted, registered and assigned rooms to guests of hotels.
  • Computed bills, collected payments and made change for guests.
  • Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
  • Made and confirmed reservations.

Customer Care Proffessional, 04/2014 - Current
American Express City, STATE,
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maximized revenue by consistently exceeding sales goals by 20%.
  • Resolved billing inquires, verified charges, and processed payments in a       Fast-Paced Retail Environment.

Associate of Arts: general studies, Expected in Current
Broward College - Pembroke Pines, Fl
Status -
High School Diploma: , Expected in 2009
Samuel W. Wolfson - Jacksonville, FL
Status -

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Resume Overview

School Attended

  • Broward College
  • Samuel W. Wolfson

Job Titles Held:

  • Customer Service Representative
  • Guest Services
  • Customer Care Proffessional


  • Associate of Arts
  • High School Diploma

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