Customer Service Representative Resume Example Shutterfly, Inc.

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Skills

Work History

Customer Service Representative, 01/2013 to 08/2013
Shutterfly, Inc. – Loganville , GA

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Initiated operations improvements to improve overall call center productivity.
Met or exceeded service and quality standards every review period.
Accurately documented, researched and resolved customer service issues.

Guest Services, 08/2013 to 05/2014
Boy Scouts Of America - Orange County Council – Newport Beach , CA

Greeted, registered and assigned rooms to guests of hotels.
Computed bills, collected payments and made change for guests.
Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
Made and confirmed reservations.

Customer Care Proffessional, 05/2014 to Current
American Express – City , STATE

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Maximized revenue by consistently exceeding sales goals by 20%.
Resolved billing inquires, verified charges, and processed payments in a Fast-Paced Retail Environment.

Education

Associate of Arts: general studies, Current
Broward College - City, State

High School Diploma: 2009
Samuel W. Wolfson - City, State

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