Customer Service Representative Resume Example
Organized Project Manager committed to achieving operational objectives of each project by contributing to strategic plans and reviews. Hands-on experience planning, analyzing and implementing assigned projects and establishing schedules and project parameters. Solves critical issues in time-sensitive environments.
Driven Project Manager offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Well-organized Administrative professional bringing excellent multitasking abilities developed over 10 years of dynamic experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in all current Microsoft suites and many ERP platforms.
Excited to serve the community and give back the benefits of the education that I have attained. Ready and willing to support this organization in any way possible with the utmost professionalism.
Organized committed to achieving operational objectives of each project by contributing to strategic plans and reviews. Hands-on experience planning, analyzing and implementing assigned projects and establishing schedules and project parameters. Solves critical issues in time-sensitive environments.
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- Providing excellent customer service to callers requiring assistance for product support and product ordering
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Logged call information and solutions provided into multiple database
- Active member of employee engagement teams, leading organization of community events that represent Thermo Fisher Scientific in Buffalo Communities
- Organized and Lead in organization of Thermo Fisher and American Cancer Society Stem Event 2020
- Yearly participant in Thermo Fisher Ride for Roswell , including fundraising and acquisition of funding
- Active Member of Thermo Fisher Community STEM program which introduced STEM to Buffalo City School via active learning
- Made sure that products were produced on time and are of good quality
- Set up and verified functionality of safety equipment
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Inspected finished products for quality and adherence to customer specifications
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products
- Prepared production documents such as standard operating procedures, manufacturing batch records and productivity reports
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Worked with internal and external customers to understand needs and provide efficient service
- Achieved under-budget and on-time project management to adhere to project goals
- Orchestrated positive media coverage and stakeholder relations as the student public face of ECC company
- Furthered brand awareness through community event participation. Erie Community College Students participated in the Alzheimer's Association walks , Ride of Roswell and American Cancer Society events as well as serving at our Buffalo City Mission during term 2014 to 2016
- Developed affecting proposals to enhance organization's potential for funding . Successful received awards to support community involvement and community education
- Oversaw business-wide changes to modernize procedures and campus structural upgrades
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
- Cultivated and strengthened relationships with new and existing students and clients
- Project Management Institute
- Toastmasters
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Resume Overview
School Attended
- Medaille College
- Erie Community College
- Erie 1 BOCES
Job Titles Held:
- Customer Service Representative
- Manufacturing Technician
- Student Government President
Degrees
- 06/2018 BBA
06/2016 Associate of Science
06/2006 GED
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