Customer Service Representative Resume Example Bunzl Distribution

CUSTOMER SERVICE REPRESENTATIVE

Summary

Experience

06/2019 - 01/2020Bunzl Distribution - Customer Service RepresentativeLeetsdale , PA

Assessed customer needs and upsold products and services to maximize [Type] sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Set up and activated customer accounts.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Translated services for [Number]-person team to serve [Language]-speaking customer needs.
Reviewed account and service histories to identify trends and issues.
Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
Worked with managers to develop service improvement initiatives.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Consulted with customers to determine best methods to resolve service and billing issues.

07/2018 - 12/2019Bunzl Distribution - Customer Service RepresentativePhiladelphia , PA

Asked probing questions to determine service needs and accurately input information into electronic systems.

03/2014 - 09/2017Tri Pointe Homes - Office ManagerBethesda , MD

Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.

Accomplishments

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Skills

Project management abilities
Call center experience
High-energy attitude
Clerical support

Schedule mastery
Problem-solving abilities
Customer relations

Education and Training

06/1982Onancock HighCity, StateHigh School Diploma

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Customer Service Representative Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

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