Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Dedicated shift lead talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 10 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.
Skills
Credit card payment processing
Report creation
Report generation
Inbound and Outbound Calling
Promotional support
Retail sales customer service
In-store support
Sales expertise
Quality control
Freight operations
Store maintenance
Conflict mediation
Office equipment proficiency
Route management
Stockroom procedures
Schedule mastery
Materials transport
Clerical support
Call Center Operations
Data evaluation
Customer relations
Courteous demeanor
Business development understanding
[Industry] regulations knowledge
Shipping and receiving understanding
Project management abilities
Transportation solution development
Fleet dispatching
Adaptive team player
System implementation
Process optimization
Experience
Customer Service Representative, 01/2021 to Current Bunzl Distribution – Liberty Lake, WA,
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Delivered service and support to each customer, paving way for future business opportunities.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assessed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Made outbound calls to obtain account information.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Assessed customer needs and upsold products and services to maximize sales.
Answered [Number]+ inbound calls per day and directed to individuals or departments.
Reviewed account and service histories to identify trends and issues.
Set up and activated customer accounts.
Recommended improvements to products and services to mitigate complaints.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Relayed productive customer feedback to marketing teams.
Trained new employees on procedures and policies to maximize team performance.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Worked with [Job title] to develop customer service improvement initiatives.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Line Chef, 02/2021 to 08/2021 Brandywine Senior Living – Dresher, PA,
Prepared food items while maintaining high standards of cleanliness and sanitization.
Monitored food product freshness, rotated out old product, carefully stocked inventory and complied with and enforced sanitation regulations and safety standards.
Set up line station with proper tools and products, quality checked products within line station, maintained equipment and monitored food delivery.
Prepared variety of meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers to fulfill specific customer requests.
Cleaned up cooking stations and properly stored leftovers.
Embraced full responsibility for quality of food served, followed proper plate presentation guidelines and garnished artful dishes for maximum appeal to discerning customers.
Coordinated food preparation and timed completion to allow on-time serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
Stored food items and rotated food in freezer and refrigerator.
Demonstrated and modeled positive and professional communication with customers and team members, resulting in engaged co-workers and satisfied and loyal customers.
Prepared simple dishes, including [Dish] and [Dish].
Rotated food stock, using up older items first and rejecting expired goods.
Handled food deliveries, processing items and accurately placing into inventory.
Trained kitchen workers on culinary techniques.
Supervised all kitchen food preparation in demanding, high-volume environment.
Performed as head chef as needed to maintain team productivity and restaurant quality.
Plated food according to restaurant artistic guidelines to promote attractive presentation.
Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Checked food portioning for optimal presentation and cost control.
Identified ingredients needed for recipes and set up workstations for [Job title].
Created diverse cuisines for full restaurant, special event, catering and tasting menus.
Managed purchasing of supplies and ingredients for normal operations and special events.
Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
Observed [Job title] techniques and preparation of menus items such as gravies, tortes and roasts to gain insight into cooking methods.
Streamlined kitchen processes to shorten wait times and serve additional guests.
Improved performance of team members resulting in high-quality meals produced daily.
Purchased ingredients from local farms to benefit environment and reduce costs.
Shift Leader, 01/2016 to 01/2021 Wingstop Inc. – Thornton, CO,
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Assisted general manager with operations game plan and company initiatives implementation.
Coordinated shift-based inventory receiving, auditing and restocking.
Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
Generated reports to assess performance and adjusted workflows to realign with targets.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Organized daily workflow and scheduled staff vacations for adequate coverage.
Created training manual for employees to use as reference guide.
Reviewed applications and resumes and recommended top candidates for interviews.
Oversaw timely execution of promotions and marketing programs.
Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Line Cook, 01/2012 to 09/2016 Tin Roof Tacos – Nampa, ID,
Operated fryers and grills according to instructions to maintain safety and food quality.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Kept stations stocked and ready for use to maximize productivity.
Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Set up and performed initial prep work for soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Grilled and deep fried various foods from meats to potatoes.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Assisted in preparation of menu items ranging from burgers to sandwiches.
Washed and peeled ingredients to prepare for different meals and recipes.
Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
Marinated food items according to corporate-provided instructions and recipes.
Created nutritious, visually appealing, innovative and properly prepared and flavored food.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Precooked garnishes for later use to top off fresh dishes.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Cooked multiple orders simultaneously during busy periods.
Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine.
Developed process to accurately track food costs more efficiently, saving in food waste.
Education and Training
High School Diploma: , Expected in Biloxi High School - Biloxi, MS GPA:
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