Deliver the highest quality of customer service to each and every contact. Completed a basic and advances training course along with a six month probationary period successfully, and acquired the knowledge of the American Airlines AAdvantage loyalty program. Works in a fast paced self-managed environment driven to ensure safety and security of client information; and continued program growth as well as customer satisfaction. Adapted to the daily use of Sabre, Ventana and other airline industry software suites to accomplish assigned tasks and duties.
An organizational management and an administrative operational consulting firm giving small businesses, and non-profits access to excellence in both fields at budget friendly costs. Works with businesses, churches and non-profits to develop significant growth strategies, plans of action, business plans and team building. Works as Registered Agent for new corporations; and provide for the client all areas of business management such as Human Resources, Accounting/Finance etc. We further, coordinate high quality graphic products such as websites, flyers and business essentials allow our clients to further their reach and proliferation of growth potentials.
Interacted with the general public. One of the top drivers in the stretch and SUV limousine service. Served as office manager, supervisor and eventually Operations Manager, managing drivers to include training and acted as purchaser for the company. Managed customer service and customer care and focused on team leadership. Served as the company spokesperson and worked with payroll, human resources and assisted with fleet maintenance as needed and set daily runs and routes for all drivers and contractors. Ran daily audits to insure that the fleet was properly inspected and registered with and financially covered through insurance, made certain that all deposits were made in a timely manner and drivers operated at or above the company standard of excellence in service. Developed and implemented company policy and reference manuals and industry used standard operating procedures. Implemented a department that catered to premium clients with accounts totaling over 100, 000+ in yearly revenue to include special lounges and amenities.
Funeral attendant and service obituary designer. Was responsible for assisting with office management responsibilities and funeral directors on services and served as the family liaison to ensure services are to families specifications. Drove funeral coaches and limousines, maintained customer and employee records, arranged schedules and accepted payments from family and served as notary public. Focused on team building and team leadership and training. Assisted in the preparation of the deceased for burial and funeral services or cremation, lifting up to 300lbs with assistance of 2 or 3 other workers. Loaded and unloaded caskets. Managed daily office operations and maintenance of equipment. Received and screened a high volume of internal and external communications, including email and mail. Properly routed agreements, contracts and invoices through the signature process. Organized files, developed spreadsheets, faxed reports and scanned documents. Made copies, sent faxes and handled all incoming and outgoing correspondence. Dispersed incoming mail to correct recipients throughout the office. Handled all media and public relations inquiries. Designed electronic file systems and maintained electronic and paper files. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
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