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Knowledgeable and dedicated customer service professional with extensive experience in Customer relations and clerical duties. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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- Provided customer support to customers in fast-paced environment.
- Entered customer interaction details in Adds, Microsoft Office, Outlook to track requests, document problems and record solutions offered.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Achieved and consistently exceeded revenue quota
- Prepared daily's and reconciled payments received. Cash payments were taken to USPS to transfer into money orders for deposits.
- Read meters monthly in PML
- Collected daily mail and distributed. I also prepared UPS and Fed Ex shipments.
- Maintained Printer, Fax, and check scanner.
- Maintained an in-depth knowledge of products and services, customer accounts, billing and new customer processes, and various policies and procedures related to product delivery and service document issues and all customer contacts thoroughly and accurately, consistent with company procedures.
- Provided high levels of customer account management by properly setting up and maintaining account information and data.
- Process and coordinate accounts receivable, collections and accounts payable functions and activities.
- Handle administrative , data entry, reporting and reconciliation around asset and inventory controls, processing and purchasing.
- Ensure compliance with federal , local and company policies and procedures.
- Maintain ongoing communications with regional and corporate personnel.
- Assist with other operations to maximize manpower.
- Answer and qualify inbound sales calls and in-store contacts ,develop incoming leads into new accounts.
- Followed up on marketing campaigns
- Resolve customer complaints to insure customer service quality
- Knowledge of Customer service and sales concepts, procedures and practices attained through experience. Good understanding of basic computer applications including MS Office, and multiple business software applications used through Suburban Propane.
- Adjust to shifting priorities without loss in productivity. Creates work results that are timely, accurate, thorough and consistent, ensuring at all times that established standards are met or exceeded.
- Team Player-Treats others with respect, promotes a positive, collaborative and constructive culture and actively contributes to shared/team goals.
Supervised and trained desk clerks, coordinated reservations, room sales, guest service and customer satisfaction for hotel patrons.
Daily use of microsoft Works, Excel and Word.
Ensured customer complaints are handled and reported to the innkeeper in
writing with suggestions on how the problem may be avoided in the future.
Purchasing clerk, researching items needed. Balancing accounts, night audits and Daily's.
Achieved high customer satisfaction for duties performed. Consistently recognized by management for providing superior customer service. Enhanced company reputation by Excellent customer service and winning awards, that were advertised in local and non local news papers. Advertised by entering in local parade every year, and volunteering on the local decorating committee representing the Charlotte Hotel. Created repeat business by developing long-term relationships with regular customers and consistently received positive feedback from guest on performance reviews. Also took a class on Yosemite, with Samuel Vasquez the park ranger on resource management and science, fire management, wildlink, and Yosemite association on 3-23-07. To better educate myself for customers concerns and questions they might ask.
Tioga High School - Groveland, CA
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Resume Overview
School Attended
- Tioga High School
Job Titles Held:
- Customer Service Representative
- Clerical/Office Assistant
- Head Server, Bartender
Degrees
- High School Diploma
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