Knowledgeable and dedicated customer service professional with extensive experience in Customer relations and clerical duties. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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Supervised and trained desk clerks, coordinated reservations, room sales, guest service and customer satisfaction for hotel patrons.
Daily use of microsoft Works, Excel and Word.
Ensured customer complaints are handled and reported to the innkeeper in
writing with suggestions on how the problem may be avoided in the future.
Purchasing clerk, researching items needed. Balancing accounts, night audits and Daily's.
Achieved high customer satisfaction for duties performed. Consistently recognized by management for providing superior customer service. Enhanced company reputation by Excellent customer service and winning awards, that were advertised in local and non local news papers. Advertised by entering in local parade every year, and volunteering on the local decorating committee representing the Charlotte Hotel. Created repeat business by developing long-term relationships with regular customers and consistently received positive feedback from guest on performance reviews. Also took a class on Yosemite, with Samuel Vasquez the park ranger on resource management and science, fire management, wildlink, and Yosemite association on 3-23-07. To better educate myself for customers concerns and questions they might ask.
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