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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • Proficient with Microsoft Office Suite
  • Strong problem solving ability
  • Fluent in Spanish
  • Resourceful
  • Dedicated to process improvement
  • High customer service standards
  • Multi-line phone proficiency
  • Strong interpersonal skills
Experience
February 2015
to
May 2015
Unitedhealth Group Inc.Lakewood , NJCustomer Service Representative

Received, investigate and responded to over 50-75 calls per day to resolve members , clients and pharmacies issues relating to health care benefits .

Provided assistance to members and.or providers regarding website registration and navigation .Research and identify and processing inaccuracies in claim payments and route to the appropriate operations team for adjustments.Properly directed inbound calls in phone queues to improve call flow.

May 2014
to
December 2014
Amita HealthLisle , ILCustomer Service Representative

Handles over 75 incoming calls from customer assisted answering their questions and sorting out issues relating to their healthcare benefits, 401K savings, life benefits, retirement plans, LOA, Payroll, other human resource related services. Assisted with lengthy or complex questions, researched the information and calls the customer back as required. Addressed customer service inquiries in a timely and accurate fashion.Utilized the telephone system with headset thru out the workday Utilized personal computer ,Windows NT and Lotus Notes Software . Maintained up-to-date records at all times.

May 2005
to
January 2014
Charter SpectrumNewtown , CTRetail Operations Specialist

Responsible for moving assets into, out of, and between Schwab accounts. Deposit funds to client account through several different channels. Processing incoming and outgoing wires and electronic funds transfers. Processing asset transfers between Schwab accounts. Work on multi-facet team that provides client servicing, as well as processing time sensitive high risk client transactions. Interact directly with retail investor and independent advisors, constant contact with our internal and external clients to facilitate their cashiering needs as well as provide exceptional client experience

January 2016
to
Current
Aramark Corp.Pensacola , FLCustomer Service Associate
Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion.
​
Education
Herbert H Lehman City, StateHigh School Diploma: Academic Studies
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good
Resume Strength
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Resume Overview

School Attended

  • Herbert H Lehman

Job Titles Held:

  • Customer Service Representative
  • Retail Operations Specialist
  • Customer Service Associate

Degrees

  • High School Diploma : Academic Studies

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