Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seeking a position with a well- established, reputable, company that offers opportunity for personal development to create growth

opportunities and improve effectiveness. Execute quality requirements that deliver intent customer satisfaction goals.

  • Order Fulfillment
  • Inbound and Outbound Calling
  • Complaint resolution
  • Sales expertise
  • Good listening skills
  • Multi-line phone talent
  • Retail materials management
  • Strategic sales knowledge
  • Administrative support
  • Stock management
  • Receiving support
  • Key holder experience
  • Retail store support
  • Account management
  • POS systems expert
  • Shipping procedures understanding
  • Service standard compliance
  • Professional telephone demeanor
  • Route dispatch
  • Money handling abilities
  • Warehousing functions
  • Stocking and replenishing
Work History
Customer Service Representative , 06/2016 to 03/2018
Amita Health Lewiston, NY,
  • Supported loss prevention goals by monitoring shopper behavior.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Input credit and debit card payments in POS system to complete purchases.
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Maintained records related to sales, returns and inventory availability.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Generated advertising brochure for vendor use.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Exceptional computer skills
  • Prepared and deliver customer sales quotes.
CSR, 02/2013 to 12/2013
Vca Antech, Inc. Bakersfield, CA,
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.
Sales Manager, 07/2007 to 04/2011
Luna Santa Clara, CA,
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
  • Supervised sales team of four people, stepping in to support employees and deliver smooth sales processes for clients.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Organized promotional events and interacted with community to increase sales volume.
Assistant Manager, 03/2005 to 08/2007
Path Medical Pompano Beach, FL,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Monitored security and handled incidents calmly.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
Diploma: General Studies, Expected in 05/1996
West Monroe High School - West Monroe, LA

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Resume Strength

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Resume Overview

School Attended
  • West Monroe High School
Job Titles Held:
  • Customer Service Representative
  • CSR
  • Sales Manager
  • Assistant Manager
  • Diploma

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