Customer Service Representative resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Resourceful [Job Title] who consistently meets and exceeds productivity goals.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Customer Service offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.
Highlights
High customer service standards
Strong problem solving ability
Proficient with Microsoft Office Suite
Troubleshooting skills
Dedicated to process improvement
Conflict resolution proficiency
Devoted to data integrity
Service solutions expert
Accomplishments
Magnificent Customer Service skills, has provided interpretation services for multiple companies in Canada and the US, such as Legal Aid Ontario, AAA Insurance Company, All State Insurance company of Canada, Great American insurance company, Sun Life Financial.
Has also performed as part of a Patient Advocate Team with Canada Drugs.
Ensuring that irritate clients have their concerns addressed in a professional and prompt manner.
Additionally has provided technical support in both languages to customers purchasing passes for many of the amusement parks throughout the US and Canada.
Been successfully able to trouble-shoot with customers over the phone with all sorts of technical difficulties.
Ballet 2000 - 2004 Highlights Trained in the Elementary Ballet School of Havana, Cuba.
Completed a workshop in Moscow, Russia with The Bolshoi Ballet Academy, receiving a diploma and very successful remarks upon the completion of such program.
Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Established excellent report with clients; received ongoing praise for going above and beyond the call of duty to Demonstrate superior organizational and time management skills with the ability to engage in a productive, thorough manner to achieve goals and deadlines.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time-frames.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Maintained up-to-date records at all times.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Trained staff on how to improve customer interactions.
Assisted with the development of the call center's operations, quality and training processes.
Developed new client retention strategies resulting in an increase of over 70%.
Properly directed inbound calls in phone queues to improve call flow.
Education
High School Diploma: Classical Ballet - Psychology , Expected in 2008 - National Ballet School - University of Winnipeg - Winnipeg, MB GPA:
Interests
Cuban National Ballet School (High-School) The Bolshoi Ballet Academy The Royal Winnipeg Ballet School.
First Soloist with the National Ballet of Cuba under the direction of Alicia Alonso, in which performed many principal roles in Ballets such as Swan Lake, Nutcracker, Giselle, Coppelia, Romeo and Juliet, La Fille mal Gardee, The sleeping Beauty, La Bayadere, Carmina Burana - etc. Additionally has worked with famous dancer/choreographer Mr. Mikhail Baryshnikov - former Artistic Director of the (ABT) American Ballet Theatre.
Personally has choreographed numerous dance-pieces such as The Girl in the Woods, Epitaphio, La Margarita Pas de Deux, Q-Dance.
Languages
Bilingual Spanish/English
Skills
Interpreter/Translator
Exceptional interpretation skills
Enthusiastic people person
Ability to type 50-80 WPM
Very
confident and quick learner.
Friendly,
professional, very outgoing and able to perform independently and responsibly.
Superior organizational and time
management skills with the ability to engage in a productive - thorough
manner to achieve goals and deadlines.
Additional Information
Has volunteered to translate for university human rights Professor Alan McCormick, for an appreciative audience at the University of Manitoba. The discussion topic has been 'Human Rights Practice Worldwide' - targeting specifically Latin America countries.
Has been invited to perform at international ballet galas across Canada, Europe and the USA.
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