Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about high standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
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Experience
Customer Service Representative
Hartville , OHCrh/May 2018 to Current
Hartville , OHCrh/May 2018 to Current
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Researched and quickly resolved customer issues.
- Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Delivered answers to customer questions and concerns regarding troubleshooting issues.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
- Consulted with department supervisors to evaluate needs and discuss corrective actions for individual concerns.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Submitted appeals on behalf of customers for denied claims.
Lead Aide
Robbinsdale , MNSt Therese Home Of New Hope/Nov 2013 to May 2018
Robbinsdale , MNSt Therese Home Of New Hope/Nov 2013 to May 2018
- Assessed modes of training delivery for optimum effectiveness.
- Evaluated client processes, employee performance and training progress to determine additional training needs.
- Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
- Motivated clients to perform physical exercise according to age and abilities.
- Demonstrated flexibility to work as needed per patient requirements.
- Established good rapport with clients and family members by being cheerful and efficient.
- Observed and reported changes in clients' physical condition and behavior.
- Possessed understanding and compassion for elderly and mentally challenged clients.
- Reminded clients to take medications and keep appointments.
- Played card games and assisted with puzzles and crafts, providing mental stimulation.
- Created safe environment, preventing falls and accidents.
- Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
- Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Coordinated day-to-day and long-term activities within various business platforms.
Home Health Aide
City , STATESelf/Jan 2007 to Nov 2010
City , STATESelf/Jan 2007 to Nov 2010
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
- Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Followed physician orders when providing care and monitoring client well-being, safety and comfort.
- Recorded vitals and communicated with physicians to provide health updates.
- Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
- Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
- Supported effective care for managed home care patients by observing health status and monitoring conditions.
- Administered personal care to clients within private home settings and championed patient independence and well-being.
- Monitored clients' progress to report necessary changes.
- Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
- Advocated for establishment of healthier lifestyle practices to achieve optimal wellness.
- Provided mental and emotional support to keep clients happy and healthy.
- Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
Education and Training
GEDDayton Learning Center May 2001City
Certifications
- CNA License
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School Attended
- Dayton Learning Center
Job Titles Held:
- Customer Service Representative
- Lead Aide
- Home Health Aide
Degrees
- GED
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