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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Hardworking Customer Service Cashier bringing hands-on customer service experience. Accomplished at providing prompt and efficient service to in-store patrons and meeting all sales goals. In-depth knowledge of POS software and CRM applications. Well-rounded with 10 years of experience stocking and taking payments from customers. Expert at receiving orders, arranging products in store and processing transactions.

Skills
  • Lease oversight
  • Prospecting assistance
  • Business processes and procedures
  • Local market conditions
  • Application verification
  • Leasing and sales
  • Property Inspections
  • Maintenance requests
  • Fair housing policies
  • Property tours and inspections
  • Relationship building and retention
  • Staff Management
  • Lease writing
  • Staff education and training
  • Retail store support
  • Good listening skills
  • Stock management
  • Creative problem solving
  • Money handling abilities
  • Multi-line phone talent
  • Inbound and Outbound Calling
  • International sales support
  • Report preparation
  • Complaint resolution
  • Order Fulfillment
Work History
Customer Service Representative, 02/2008 to 02/2009
Company Name – City, State
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered constant flow of customer calls with minimal wait times.
Customer Service Cashier, 09/2006 to 02/2008
Company Name – City, State
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Counted money in drawers at beginning and end of each shift.
  • Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record all transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
Customer Service Cashier, 02/2004 to 01/2008
Company Name – City, State
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Completed file maintenance log for price discrepancies.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register to record all transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
Education
Medical Assistant: 07/2019
American Career College - City
Cosmetology: 06/2004
Colleen O'Hara's Beauty Academy - City, State
High School Diploma: 07/2001
Santa Ana High School - City, State
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Resume Overview

School Attended

  • American Career College
  • Colleen O'Hara's Beauty Academy
  • Santa Ana High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Cashier

Degrees

  • Medical Assistant : 07/2019
    Cosmetology : 06/2004
    High School Diploma : 07/2001

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