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Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated and focused Administrative Assistant skilled with working with a diverse group of people who excels at prioritizing, completing multiple tasks simultaneously while maintaining the utmost organizational capacities, and following through to achieve project goals. Committed to delivering high quality results in a professional manner. Flexible and hardworking with the drive to succeed.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Resourceful
  • Strong interpersonal skills
  • Understands grammar
  • Mail management
  • Meeting planning
  • Schedule management
  • Self-starter
Experience
Customer Service Representative, 04/2015 to 08/2015
Johnson Controls, Inc.Gaithersburg, MD,
  • Received and screened a high volume of inbound phone calls from customers from across the country and assistied them with customer service questions, billing inquiries, and technical troubleshooting issues.
  • Accepted payments via credit card, selling multiple entertainment products and services, and accurately responding to questions.
  • Establishing long-term customer relations.
Assistant Site Director Office Specialist III, 07/2012 to 09/2014
22Nd Century TechnologiesSchaumburg, IL,
  • Responsible for assisting students through every aspect of their degree path.
  • Acting liaison on behalf of student to main campus.
  • Developed class rosters through Excel and tracked enrollment.
  • Experience working within Insight and Banner databases.
  • Trained and managed Administrative & Office Specialists in all aspects of the position.
  • Sole responsibility for processing Financial Aid enrollment and consortium agreement forms.
  • Maintained schedule of staff hours, appointments, exams, and high-priority events.
  • Proctor exams for current students.
  • Prepare and package materials for exams and homework.
  • Troubleshoot equipment malfunctions and main campus connectivity.
  • Daily adherence to Family Educations Rights and Privacy Act regulations and guidelines.
  • Compiled and managed data, spreadsheet files, and correspondence for prospective students, current students, and alumni.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Served as liaison between students to main campus.
  • Planned meetings and prepared conference rooms.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Facilitated working relationships with offices and personnel at New River Community College and building management.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports and presentations.
  • Managed the day-to-day calendar for the university's distance learning site director.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Received and distributed faxes and mail in a timely manner.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Maintained and reserved the community college's executive conference room for university meetings.
  • Managed daily office operations and maintenance of equipment.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Administrative and Office Specialist II, 2008 to 07/2012
Old Dominion UniversityCity, STATE,
  • Managed the front office area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Planned meetings and prepared conference rooms.
  • Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Received and distributed faxes and mail in a timely manner.
  • Managed afternoon/evening/weekend office operations and maintenance of equipment.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Education
A.A.&S: General Studies, Expected in Summer 2012
New River Community College - , Virginia
GPA:
General Studies
B.S: Communication, Expected in
Old Dominion University - , Virginia
GPA:

Communication

Skills

Administrative Support, Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Microsoft Office, Data Entry, Banner, Proofreading, Telephone Skills, Type 68 WPM

References

Immediate Supervisors:

Judith Araman

Old Dominion University, Site Director

Blacksburg, Va

540-552-6518


Marfesa Clark

Old Dominion University, Assistant Site Director

Pulaski, Va

540-616-7277


Professional colleagues:

Cherry Messer

Old Dominion University, Administrative and Office Specialist II

Christiansburg, Va

540-267-4167


Megan Brillheart

Old Dominion University, Administrative and Office Specialist II

Christiansburg, Va

540-239-2652

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • New River Community College
  • Old Dominion University
Job Titles Held:
  • Customer Service Representative
  • Assistant Site Director Office Specialist III
  • Administrative and Office Specialist II
Degrees
  • A.A.&S
  • B.S

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