customer service representative resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Data evaluation
  • Office equipment proficiency
  • Freight operations
  • Courteous demeanor
  • System implementation
  • Inbound and Outbound Calling
  • Fleet dispatching
  • Shipping and receiving understanding
  • Problem-solving abilities
  • Clerical support
Customer Service Representative, 03/2021 - 06/2021
Turn5 Inc Allentown, PA,
  • Assessed customer needs and upsold products and services to maximize Freight sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Worked with Terminal Manager to develop customer service improvement initiatives.
  • Answered customer questions and addressed concerns, resulting in a reduction in complaint calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Production Teamleader, 05/2012 - 08/2020
The Paradies Shops Albany, NY,
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Operated hand and power tools to clear jams, adjust positions and trim rough edges.
  • Adhered to all safety guidelines regarding Press equipment and noted decrease in accidents.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Identified stamping equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Delegated daily tasks to team members to optimize group productivity.
  • Identified machinery issues and repaired parts to keep equipment up and running.
  • Evaluated materials for quality and sorted parts and final products.
  • Monitored operating power plant equipment and readouts to identify problems and pursue corrective action.
  • Supplied production teams with materials and parts to meet demands.
  • Loaded and unloaded product from flat beds and box trailers.
  • Packaged and prepared products and materials for shipment.
  • Transferred finished goods and products to holding and loading areas.
  • Evaluated forklift daily for malfunctions and performed routine maintenance.
  • Utilized Personal Protection Equipment (PPE) when transporting dangerous items and chemicals.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
  • Immediately reported any safety and quality issues to management.
  • Observed production schedules, adjusting daily job procedures to meet deadlines and dynamic specifications.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Server/Bartender, 03/2005 - 05/2012
Walnut Creek Country Club City, STATE,
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Offered product samples, answered questions and suggested products.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Greeted guests with friendliness and professionalism.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Answered calls to assist with customer questions and concerns.
Education and Training
High School Diploma: , Expected in 05/1987
Fowlerville High School - Fowlerville, MI,
Status -
: Business Computer Systems, Expected in
Cleary College - Howell, MI,
Status -
: Economics, Expected in
Lansing Community College - Lansing, MI,
Status -

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Resume Overview

School Attended

  • Fowlerville High School
  • Cleary College
  • Lansing Community College

Job Titles Held:

  • Customer Service Representative
  • Production Teamleader
  • Server/Bartender


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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