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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Proactive Customer Service Representative with expertise in delivering support services and resolving customer complaints. Trained in Software and Type techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Work History
Company Name - Customer Service RepresentativeCity, State09/2018 - 08/2019
  • Responded to customer requests for products, services and company information.
  • Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Educated customers on promotions to enhance sales.
  • Entered customer interaction details in software to track requests, document problems and record solutions offered.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Company Name - Customer Service RepresentativeCity, State01/2015 - 01/2017
  • Responded to customer requests for products, services and company information.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
Company Name - Customer Service CashierCity, State06/2014 - 01/2015
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Handled approximately 500 daily credit and cash transactions for customers with accuracy and speed.
  • Educated customers on promotions to enhance sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for Alcohol/ Tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Prepared beverages and filled food orders for customers.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Assisted customers by answering questions and fulfilling requests.
Skills
  • Order fulfillment
  • Complaint resolution
  • Sales expertise
  • Credit card processing
  • Report preparation
  • Professional telephone demeanor
  • Strategic sales knowledge
  • Good listening skills
  • Creative problem solving
  • Recordkeeping strengths
  • Technical Support
  • Administrative support
  • Retail store support
  • Receiving support
  • Money handling abilities
  • POS systems expert
  • Multi-line phone talent
  • Data Entry
  • Shipping procedures understanding
  • Service standard compliance
Education
05/2014Lift For Life Academy High School SchCity, StateDiploma
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Resume Overview

School Attended

  • Lift For Life Academy High School Sch

Job Titles Held:

  • Customer Service Representative
  • Customer Service Cashier

Degrees

  • Diploma

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