Customer Service Representative Resume Example
Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Proactive Customer Service Representative with expertise in delivering support services and resolving customer complaints. Trained in Software and Type techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Work History
Turn5 Inc - Customer Service RepresentativeLenexa , KS09/2018 - 08/2019
- Responded to customer requests for products, services and company information.
- Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
- Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
- Answered constant flow of customer calls with up to Number calls in queue per minute.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Educated customers on promotions to enhance sales.
- Entered customer interaction details in software to track requests, document problems and record solutions offered.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Turn5 Inc - Customer Service RepresentativeOlathe , KS01/2015 - 01/2017
- Responded to customer requests for products, services and company information.
- Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
- Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
- Answered constant flow of customer calls with up to Number calls in queue per minute.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Boosted sales revenue by skillfully promoting diverse Product or Service options.
Total Wine - Customer Service CashierAltamonte Springs , FL06/2014 - 01/2015
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Handled approximately 500 daily credit and cash transactions for customers with accuracy and speed.
- Educated customers on promotions to enhance sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Requested official identification for Alcohol/ Tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Used POS system to enter orders, process payments, and issue receipts.
- Answered questions about store policies and concerns to support positive customer experiences.
- Prepared beverages and filled food orders for customers.
- Assisted customers with locating and choosing merchandise in any store department.
- Assisted customers by answering questions and fulfilling requests.
Skills
- Order fulfillment
- Complaint resolution
- Sales expertise
- Credit card processing
- Report preparation
- Professional telephone demeanor
- Strategic sales knowledge
- Good listening skills
- Creative problem solving
- Recordkeeping strengths
- Technical Support
- Administrative support
- Retail store support
- Receiving support
- Money handling abilities
- POS systems expert
- Multi-line phone talent
- Data Entry
- Shipping procedures understanding
- Service standard compliance
Education
05/2014Lift For Life Academy High School SchCity, StateDiploma
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Length
- Measurable results
Resume Overview
School Attended
- Lift For Life Academy High School Sch
Job Titles Held:
- Customer Service Representative
- Customer Service Cashier
Degrees
- Diploma
Similar Resumes
