Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Skills
Inbound and outbound calling
Effective communication
Direct sales
Inventory control
Customer relations
High-energy attitude
Customer service
Organizational strengths
Education and Training
West Georgia Technical CollegeDouglasville, GA, Expected in 01/2020 ā āGED: - GPA:
Experience
Turn5 Inc - Customer Service Representative Arlington, TX, 07/2017 - Current
Evaluated customer account information to assess current issues and determine potential solutions.
Answered customer questions and addressed concerns.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Answered inbound calls and directed to designated individuals or departments.
Reviewed account and service histories to identify trends and issues.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Lake Region Healthcare Corp. - Server Fergus Falls, MN, 08/2018 - 10/2019
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Managed closing duties, including restocking items and reconciling cash drawer.
Operated POS terminals to input orders, split bills and calculate totals.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Promoted desserts, appetizers and specialty drinks.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Arlington Power Equipment Inc. - Customer Service Associate Palatine, IL, 09/2017 - 02/2018
Contributed to business growth by confirming customer satisfaction with service and quality.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Reduced process lags and effectively trained team members on best practices and protocol.
Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
Maverik - Cashier Wickenburg, AZ, 08/2013 - 04/2014
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Helped customers find specific products, answering questions and offering advice.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Worked closely with front-end staff to assist customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Properly verified customer identification for alcohol or tobacco purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Welcomed customers, offering assistance to help find necessary store items.
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