Customer Service Representative resume example with 9+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Dedicated customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 4+ years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Skills
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Experience
04/2016 to 05/2020
Customer Service Representative Ascension Health – Newburgh, IN,
- Worked with management to develop customer service improvement initiatives.
- Took 20+ inbound calls and updated accounts, problem solved with a friendly professional and timely manner.
- Delivered service and support to each customer, paving way for future business opportunities.
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Made 108 outbound calls per company requirements each day, handled each call with professional , courteous, and confident problem solving and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Helped with advanced on the floor training with new employees.
09/2014 to 03/2016
Librarian Director Fisher Island Club – Miami Beach, FL,
- Led library volunteer program, including supervising work of 3 volunteers each year.
- Maintained first-rate service by quickly repairing or replacing damaged materials and equipment according to library budget.
- Compiled circulation statistics and drafted monthly and yearly reports for the board, the city and the library commission and the state.
- Trained staff, students and faculty on proper use of library technology to prevent damage.
- Provided modern and successful educational experience for students by incorporating range of media and technology options.
- Made copies of reference materials for patrons and processed associated fees.
- Performed digital research using databases such as [Name], [Name] and [Name].
- Kept resources in neat, clean, and working fashion to maintain availability for use.
- Troubleshot technical problems with library computers and other technology.
- Organized all aspects of library, including media supplies, main catalog, special equipment and permanent records.
- Maintained complete and accurate records of all library transactions.
- Reshelved books to maintain neat and tidy reading area.
- Kept current on developments in field by attending 1 conferences each year.
- Hired, trained and supervised 3 student employees each semester
- Researched questions and concerns from customers and provided detailed responses.
- Answered patrons' questions at the circulation desk.
03/2014 to 09/2014
Night Auditor Metropolitan Government Of Nashville & Davidson County – Nashville, TN,
- Completed all nightly updates to hotel rates and individual room charges.
- Completed daily computer backups, checked for viruses and updated programs.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Monitored reservations to track incoming parties and special events.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Coordinated with guest services and concierge team to meet guest needs.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Maintained well-stocked and presentable complementary food and beverage station.
- Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Assisted hotel guests with check in and out procedures courteously.
03/2010 to 05/2013
Data Entry Specialist Ameritas Life Insurance Corp. – City, STATE,
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Completed accurate and efficient data entry and database updates.
- Completed over 65 10-key actions per hour with 2% error rate.
- Maintained quality levels above prescribed minimums to support team productivity and efficiency.
- Compiled data from source documents prior to data entry.
- Communicated with coworkers regarding deadlines and project milestones.
- I performed my duties with the accuracy and proficiency required and maintained a position at the front desk.
- I multi task well
Education and Training
Expected in
: Gen Eds
Eastern Michigan University - Ypsilanti, MI
Eastern Michigan University - Ypsilanti, MI
Expected in 05/1982
Associate of Arts: Nursing
Washtenaw Community College - Ann Arbor, MI
Washtenaw Community College - Ann Arbor, MI
Expected in
: Business
Northeast Community College - Norfolk, NE
Northeast Community College - Norfolk, NE
I went back to school to brush up on my skills in 2000. I took general business classes, medical terminology, word.
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Resume Overview
School Attended
- Eastern Michigan University
- Washtenaw Community College
- Northeast Community College
Job Titles Held:
- Customer Service Representative
- Librarian Director
- Night Auditor
- Data Entry Specialist
Degrees
- Some College (No Degree)
- Associate of Arts
- Some College (No Degree)
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