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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Dedicated customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 4+ years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Skills
  • Senior leadership support
  • Inbound and outbound calling
  • Adaptive team player
  • Office equipment proficiency
  • Courteous demeanor
  • Microsoft Office expertise
  • Call center experience
  • Quality control
  • Problem-solving abilities
  • Process optimization
  • System implementation
Experience
Company NameCity, StateCustomer Service Representative04/2016 to 05/2020
  • Worked with management to develop customer service improvement initiatives.
  • Took 20+ inbound calls and updated accounts, problem solved with a friendly professional and timely manner.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Made 108 outbound calls per company requirements each day, handled each call with professional , courteous, and confident problem solving and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Helped with advanced on the floor training with new employees.
Company NameCity, StateLibrarian Director09/2014 to 03/2016
  • Led library volunteer program, including supervising work of 3 volunteers each year.
  • Maintained first-rate service by quickly repairing or replacing damaged materials and equipment according to library budget.
  • Compiled circulation statistics and drafted monthly and yearly reports for the board, the city and the library commission and the state.
  • Trained staff, students and faculty on proper use of library technology to prevent damage.
  • Provided modern and successful educational experience for students by incorporating range of media and technology options.
  • Made copies of reference materials for patrons and processed associated fees.
  • Performed digital research using databases such as [Name], [Name] and [Name].
  • Kept resources in neat, clean, and working fashion to maintain availability for use.
  • Troubleshot technical problems with library computers and other technology.
  • Organized all aspects of library, including media supplies, main catalog, special equipment and permanent records.
  • Maintained complete and accurate records of all library transactions.
  • Reshelved books to maintain neat and tidy reading area.
  • Kept current on developments in field by attending 1 conferences each year.
  • Hired, trained and supervised 3 student employees each semester
  • Researched questions and concerns from customers and provided detailed responses.
  • Answered patrons' questions at the circulation desk.
Company NameCity, StateNight Auditor03/2014 to 09/2014
  • Completed all nightly updates to hotel rates and individual room charges.
  • Completed daily computer backups, checked for viruses and updated programs.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Monitored reservations to track incoming parties and special events.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Assisted hotel guests with check in and out procedures courteously.
Company NameCity, StateData Entry Specialist03/2010 to 05/2013
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Completed accurate and efficient data entry and database updates.
  • Completed over 65 10-key actions per hour with 2% error rate.
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Compiled data from source documents prior to data entry.
  • Communicated with coworkers regarding deadlines and project milestones.
  • I performed my duties with the accuracy and proficiency required and maintained a position at the front desk.
  • I multi task well
Education and Training
Some College (No Degree):Gen EdsEastern Michigan University, City, State
Associate of Arts:Nursing05/1982Washtenaw Community College, City, State
Some College (No Degree):BusinessNortheast Community College, City, State

I went back to school to brush up on my skills in 2000. I took general business classes, medical terminology, word.

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Resume Overview

School Attended

  • Eastern Michigan University
  • Washtenaw Community College
  • Northeast Community College

Job Titles Held:

  • Customer Service Representative
  • Librarian Director
  • Night Auditor
  • Data Entry Specialist

Degrees

  • Some College (No Degree) : Gen Eds
    Associate of Arts : Nursing 05/1982
    Some College (No Degree) : Business

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