customer service representative resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Knowledgeable and dedicated customer service professional with moderate experience in the Car Sales Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skill Set
Upbeat and Positive Personality
Up-selling Products and Services
Efficient and Detail-Oriented
Issue and Complaint Resolution
Building Customer Trust and Loyalty
Responding to Difficult Customers
Understanding Customer Needs
Courteous with Strong Service Mindset
Calm and Professional Under Pressure
Customer Service and Assistance
Excellent Written and Verbal Communication
Exceeding Customer Expectations
Energy and Physical Stamina
Demonstrating Vehicle Features
Lead Follow-Up
Building Customer Relationships and Loyalty
Trend Research
Team Collaboration
Telephone Etiquette
Professional Relationships
Positive Customer Engagement
Effective Customer Communication
Goal-Driven
Work History
09/2021 to 11/2022
Customer Service RepresentativeNidec Motors – Southaven, MS,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Cultivated customer loyalty, promoted repeat business and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time and productivity.
Maintained up-to-date knowledge of product and service changes.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
06/2022 to 10/2022
Shift SupervisorFedex – Manassas, VA,
Completed store opening and closing procedures and balanced tills.
Managed over 40 customer calls per day.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Identified team weak points and implemented corrective actions to resolve concerns.
Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
03/2022 to 06/2022
Car Sales AssociateAutosource Motors – Santa Fe, NM,
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Negotiated purchase prices and explained sales, warranty and optional products.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Answered telephone and email inquiries from potential customers.
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Responded to customer enquiries via telephone and email.
Met customers on lot and in showroom to discuss available vehicles and options.
Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Maintained compliance with all service, quality, and regulatory standards.
Supported loss prevention goals by monitoring shopper behavior.
Outlined sales, warranty and service procedures.
Prepared purchased vehicles and completed final delivery checks.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Education
Expected in 07/2022 to to
High School Diploma: Resolute Academy - Rockwall, TX, GPA:
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