LiveCareer-Resume

customer service representative resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Authorized to work in the US for any employer Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Cashiering
  • Customer Service
  • Cash Handling
  • Food Service
  • Cleaning Experience
  • Food Preparation
  • Kitchen Experience
  • Food Production
  • Meal Preparation
  • Retail Sales
  • Food Safety
  • Spanish
  • Shift Management
  • Babysitting
  • Computer Skills
  • Assessments
  • Customer focus & orientation — Proficient
  • December 2022
  • Responding to customer situations with sensitivity
  • Full results: Proficient
  • Customer service — Proficient
  • Identifying and resolving common customer issues
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
  • Active Listening
  • Freight Operations
  • Business Development Understanding
  • Lotus Notes
  • Microsoft PowerPoint
  • Stocking and Replenishing
  • Customer Relations
  • Order Fulfillment
  • Microsoft Word
  • Technical Support
  • Money Handling Abilities
  • Call Center Operations
  • Microsoft Excel
  • Professional Telephone Demeanor
Education
Elsa, TX Expected in GED : - GPA :
Region One Edinburg, TX, Expected in 01/2019 GED : - GPA :
Work History
Enova - Customer Service Representative
Denver, CO, 09/2021 - 12/2022
  • First project I worked with was Virginia Employment Commission I had to process unemployment applications and note any discrepancies between what applicant put reason for lay off or fired and compare with employer information this sometimes resulted in me making calls to employer to verify as well i also answered calls regarding their unemployment benefits and explain when they would get them or explain why they would not using a lot of empathy and great customer service 2nd project was blue cross blue shield I would answer basic questions pertaining to their coverage and how they were covered and how it was paid according to their plan as well as put in orders for breast pump kit, milk storage bags, and blood pressure monitor, i did get rehired in January but was laid off 3 weeks later project was
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided backup support for organizational leadership.
  • HBO max and was a lot of tech support
Sportsman's Warehouse - Whizard Knife Operator
Heber City, UT, 07/2008 - 09/2008


  • Prepared various meats by cutting, trimming and packaging in preparation for display cases.
  • Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
Walmart, Sacker - Cashier/Customer Service
City, STATE, 01/2006 - 01/2008
  • My job was to check out customers and bag their groceries
  • As well as give excellent customer service
  • Grocery
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Monitored self-checkout systems and provided help in resolving complex problems.
United Supermarkets - Grocery
City, STATE, 01/2005 - 01/2006
  • My job was to ask if they would like paper or plastic and id bag their groceries in what bag they chose plus help take the items to their vehicle
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Retrieved items for customers and verified prices.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Interacted with guests in friendly and knowledgeable way.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Greeted customers and directed to requested products.

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Resume Overview

School Attended

  • Region One

Job Titles Held:

  • Customer Service Representative
  • Whizard Knife Operator
  • Cashier/Customer Service
  • Grocery

Degrees

  • GED
  • GED

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