customer service representative resume example with 1+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in different types of industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Courteous with Strong Service Mindset
Issue and Complaint Resolution
Calm and Professional Under Pressure
POS Systems and Ordering Platforms
Multitasking and Prioritization
Data Entry and Maintenance
Understanding Customer Needs
Building Customer Trust and Loyalty
Customer Data Confidentiality
Creative Problem Solving
Upselling Products and Services
Upbeat and Positive Personality
Verbal and Written Communication
Efficient and Detail-Oriented
Establishing and Maintaining Customer Relationships
Team-Oriented and Cooperative
Strong Analytical and Problem Solving Skills
Patient and Empathetic
Responding to Difficult Customers
Work History
05/2021 to CurrentCustomer Service RepresentativeAscension Health | Menasha, WI,
Cultivated customer loyalty, promoted repeat customers and improved sales.
Provided primary customer support to internal and external customers in fast-paced environment.
Entered customer interaction details in the computer to track requests, document problems and record solutions offered.
Provided information to customers regarding Jim Massey's charge card and loyalty program and helped to open and activate new accounts.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Regularly exceeded daily sales and product add-on quotas.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
12/2020 to 03/2021CashierOffice Depot | Alton, IL,
Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
04/2020 to 08/2020Vector Marketing Sales RepresentativeMcdonald's | Houston, TX,
Proactively managed client correspondence and recorded all tracking and communications.
Built strong rapport with clients by understanding needs and clearly explaining products.
Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue.
Initiated sales strategies by recruiting new clients through approved methods.
Communicated with customers to understand needs and recommend appropriate solutions.
Increased revenue by acquiring new customers and determining needs to offer relevant products.
Utilized effective communication and active listening skills to create client rapport to grow profitability.
Provided sales consultations on functional and stylistic benefits of each custom product.
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
08/2019 to 03/2020Crew MemberSUBWAY®Restaurants | City, STATE,
Assisted other team members to achieve goals.
Prepared products following restaurant, health, and safety standards and procedures.
Worked well with teammates and accepted coaching from management team.
Worked flexible hours; night, weekend, and holiday shifts.
Adhered to company safety standards, including food preparation and cleanliness procedures.
Maintained energy and enthusiasm in fast-paced environment.
Kept food preparation area, equipment and utensils clean and sanitary.
Supported great dining and meal experiences for guests.
Collaborated with team members to complete orders.
Prepared and cooked food orders for customers by noting customization and portion sizes.
Checked completed orders for accuracy and bagged meals for easy carrying.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Cooked batches of food according to standard recipes.
Maintained clean, sanitized and well-organized food preparation zones.
Operated as full-service food provider in a fast food restaurant establishment by taking orders, preparing meals and collecting payments.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Performed shift change tasks each day to keep store efficient and neat.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Provided excellent customer service by greeting customers and meeting quality expectations
Took orders, prepared meals and collected payments
Assisted other team members to achieve goals
Collaborated with team members to complete orders
Prepared products following restaurant, health, and safety standards and procedures
Supported great dining and meal experiences for guests
Education
Expected in to to | Prattville High School, Prattville, ALGPA:
Expected in to to | Autauga Academy, Autaugaville, AL, GPA:
Expected in to to GED | Adult Education , Prattville, AL, GPA:
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