Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Driven professional with [Number]-year history of high-quality quality care to [Type] patients. Highly skilled in managing drug and medical inventories, advising and educating patients, and staff development and training. Demonstrated success in devising strategies to enhance organizational performance and patient outcomes.
Skills
Inbound and outbound calling
Office equipment proficiency
Problem-solving abilities
Senior leadership support
Retail sales customer service
Customer relations
Courteous demeanor
Sales expertise
Adaptive team player
Education and Training
Paul Laurence Dunbar High SchoolLexington, KYExpected in 05/1998 ā āHigh School Diploma: - GPA:
Bluegrass Community And Technical CollegeLexington, KYExpected in ā ā: - GPA:
Experience
Ascension Health - Customer Service Representative Sparta, TN, 07/1996 - Current
Answered [Number] daily phone calls to resolve [Type] customer issues.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Served needs of as many as [Number] customers per shift, including collecting payments, tracking rewards and handling customer service issues.
Provided excellent services for customers by following up on issues, [Action] and [Action].
Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
Set up and activated customer accounts to maintain QA satisfaction levels.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Provided detailed monthly departmental reports and updates to senior management.
Handled client inquiries with exceptional professionalism and enthusiasm.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Managed accurate and adequate cash stock and inventory balances.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Swedish Health Services - Accounting Bookkeeper Olympia, WA, 07/1996 - Current
Processed invoices and checks, and maintained daily cash logs and deposits.
Reconciled all bank and credit card accounts monthly.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Managed weekly inventory and supply tracking, noting items requiring reorder.
Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
Reviewed purchase documents and company receipts for reconciliation with statements.
Reviewed vendor invoices and expense reports, identifying discrepancies.
Kroger - Pharmacy Assistant City, STATE, 07/1996 - Current
Prepared prescription transfers to other pharmacies.
Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
Received, reviewed, dispensed and labeled over [Number] prescriptions daily.
Cross-promoted supplement and nutritional products to maximize add-on sales.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Checked medications for content, accuracy and completeness of all drug packaging and labeling.
Interpreted and processed medication orders under supervision of pharmacist.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Supported pharmacist in preparing [Number] prescriptions daily.
Communicated with insurance companies for billing purposes.
Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Handled over [Number] daily prescription fills.
Efficiently responded to voicemails from healthcare providers and customers.
Prepared prescription labels, promoting accuracy in medication administration and dosing.
Efficiently processed cash register transactions for new and refilled prescription orders.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
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