(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Driven professional with [Number]-year history of high-quality quality care to [Type] patients. Highly skilled in managing drug and medical inventories, advising and educating patients, and staff development and training. Demonstrated success in devising strategies to enhance organizational performance and patient outcomes.

  • Inbound and outbound calling
  • Office equipment proficiency
  • Problem-solving abilities
  • Senior leadership support
  • Retail sales customer service
  • Customer relations
  • Courteous demeanor
  • Sales expertise
  • Adaptive team player
Education and Training
Paul Laurence Dunbar High School Lexington, KY Expected in 05/1998 High School Diploma : - GPA :
Bluegrass Community And Technical College Lexington, KY Expected in : - GPA :
Ascension Health - Customer Service Representative
Sparta, TN, 07/1996 - Current
  • Answered [Number] daily phone calls to resolve [Type] customer issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Served needs of as many as [Number] customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Managed accurate and adequate cash stock and inventory balances.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Swedish Health Services - Accounting Bookkeeper
Olympia, WA, 07/1996 - Current
  • Processed invoices and checks, and maintained daily cash logs and deposits.
  • Reconciled all bank and credit card accounts monthly.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
Kroger - Pharmacy Assistant
City, STATE, 07/1996 - Current
  • Prepared prescription transfers to other pharmacies.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Received, reviewed, dispensed and labeled over [Number] prescriptions daily.
  • Cross-promoted supplement and nutritional products to maximize add-on sales.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Supported pharmacist in preparing [Number] prescriptions daily.
  • Communicated with insurance companies for billing purposes.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Handled over [Number] daily prescription fills.
  • Efficiently responded to voicemails from healthcare providers and customers.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.

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School Attended

  • Paul Laurence Dunbar High School
  • Bluegrass Community And Technical College

Job Titles Held:

  • Customer Service Representative
  • Accounting Bookkeeper
  • Pharmacy Assistant


  • High School Diploma
  • Some College (No Degree)

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