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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary
Skills
  • Menu memorization
  • Effective sales techniques
  • Point of Sale (POS) system operations
  • Safe food handling
  • High-volume dining
  • Liquor, wine and food service
  • Prompt table clearance
  • Conflict and dispute resolution
  • Sales techniques
  • Table setting arrangements
  • Check payment processing
  • Effective customer upselling
  • Service prioritization
  • Food inspection
  • Food safety understanding
  • Buffet setup and takedown
  • Menu knowledge
  • Credit card payment processing
  • Problem-solving abilities
  • Shipping and receiving understanding
  • Store maintenance
  • Courteous demeanor
  • Inventory control
  • Customer relations
  • Sales expertise
  • High-energy attitude
  • Call center experience
  • Inbound and outbound calling
  • Product organization
  • Adaptive team player
  • Quality control
  • Clerical support
  • Technologically savvy
  • Retail sales customer service
  • Active listening
Experience
05/2019 - 10/2019At&TFairbanks , AK
Customer Service Representative
  • Trained three new employees each quarter in procedures and policies in order to maximize team performance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Addressed customer service inquiries quickly and accurately.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
06/2018 - 12/2018At&TFairfax , VA
Customer Service Representative
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Set up and activated customer accounts to alleviate burden on management.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Addressed customer service inquiries quickly and accurately.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered thirty+ inbound calls per day and directed to designated individuals or departments.
08/2017 - 10/2017At&TFargo , ND
Customer Service Representative
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Addressed customer service inquiries quickly and accurately.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
03/2016 - 06/2016Regal Cinemas CorporationNanuet , NY
Waitress
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Increased sales of key menu items through effective upselling.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Checked order accuracy and food quality before delivering to customers.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Calculated charges, issued table checks and collected payments from customers.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
Education and Training
05/2011City, State
High School DiplomaDanville Community High School
Accomplishments
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual.
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

73Average
Resume Strength
  • Completeness
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Danville Community High School

Job Titles Held:

  • Customer Service Representative
  • Waitress

Degrees

  • High School Diploma

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