customer service representative resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Menu memorization
Effective sales techniques
Point of Sale (POS) system operations
Safe food handling
High-volume dining
Liquor, wine and food service
Prompt table clearance
Conflict and dispute resolution
Sales techniques
Table setting arrangements
Check payment processing
Effective customer upselling
Service prioritization
Food inspection
Food safety understanding
Buffet setup and takedown
Menu knowledge
Credit card payment processing
Problem-solving abilities
Shipping and receiving understanding
Store maintenance
Courteous demeanor
Inventory control
Customer relations
Sales expertise
High-energy attitude
Call center experience
Inbound and outbound calling
Product organization
Adaptive team player
Quality control
Clerical support
Technologically savvy
Retail sales customer service
Active listening
Experience
Customer Service Representative, 05/2019 to 10/2019 At&T – Fairbanks, AK,
Trained three new employees each quarter in procedures and policies in order to maximize team performance.
Consulted with customers to determine best methods to resolve service and billing issues.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Addressed customer service inquiries quickly and accurately.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Customer Service Representative, 06/2018 to 12/2018 At&T – Fairfax, VA,
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Set up and activated customer accounts to alleviate burden on management.
Reviewed account and service histories to identify trends and issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Addressed customer service inquiries quickly and accurately.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Supported end-users by responding quickly to phone messages and following up on complaints
Consulted with customers to determine best methods to resolve service and billing issues.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Answered thirty+ inbound calls per day and directed to designated individuals or departments.
Customer Service Representative, 08/2017 to 10/2017 At&T – Fargo, ND,
Delivered high level of service and support to each customer, paving way for future business opportunities.
Addressed customer service inquiries quickly and accurately.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Waitress, 03/2016 to 06/2016 Regal Cinemas Corporation – Nanuet, NY,
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Increased sales of key menu items through effective upselling.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Checked order accuracy and food quality before delivering to customers.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Calculated charges, issued table checks and collected payments from customers.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Education and Training
High School Diploma: , Expected in 05/2011 to Danville Community High School - Danville, IN GPA:
Accomplishments
Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual.
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