Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Skills
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Experience
05/2019 - 10/2019At&TFairbanks , AK
Customer Service Representative
- Trained three new employees each quarter in procedures and policies in order to maximize team performance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Addressed customer service inquiries quickly and accurately.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
06/2018 - 12/2018At&TFairfax , VA
Customer Service Representative
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Set up and activated customer accounts to alleviate burden on management.
- Reviewed account and service histories to identify trends and issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Addressed customer service inquiries quickly and accurately.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Supported end-users by responding quickly to phone messages and following up on complaints
- Consulted with customers to determine best methods to resolve service and billing issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Answered thirty+ inbound calls per day and directed to designated individuals or departments.
08/2017 - 10/2017At&TFargo , ND
Customer Service Representative
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Addressed customer service inquiries quickly and accurately.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
03/2016 - 06/2016Regal Cinemas CorporationNanuet , NY
Waitress
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Increased sales of key menu items through effective upselling.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Checked order accuracy and food quality before delivering to customers.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
- Calculated charges, issued table checks and collected payments from customers.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
Education and Training
05/2011City, State
High School DiplomaDanville Community High School
Accomplishments
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
- Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual.
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Resume Strength
- Completeness
- Length
- Measurable results
- Strong summary
Resume Overview
School Attended
- Danville Community High School
Job Titles Held:
- Customer Service Representative
- Waitress
Degrees
- High School Diploma
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