LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Menu memorization
  • Effective sales techniques
  • Point of Sale (POS) system operations
  • Safe food handling
  • High-volume dining
  • Liquor, wine and food service
  • Prompt table clearance
  • Conflict and dispute resolution
  • Sales techniques
  • Table setting arrangements
  • Check payment processing
  • Effective customer upselling
  • Service prioritization
  • Food inspection
  • Food safety understanding
  • Buffet setup and takedown
  • Menu knowledge
  • Credit card payment processing
  • Problem-solving abilities
  • Shipping and receiving understanding
  • Store maintenance
  • Courteous demeanor
  • Inventory control
  • Customer relations
  • Sales expertise
  • High-energy attitude
  • Call center experience
  • Inbound and outbound calling
  • Product organization
  • Adaptive team player
  • Quality control
  • Clerical support
  • Technologically savvy
  • Retail sales customer service
  • Active listening
Education and Training
Danville Community High School Danville, IN Expected in 05/2011 High School Diploma : - GPA :
Experience
At&T - Customer Service Representative
Fairbanks, AK, 05/2019 - 10/2019
  • Trained three new employees each quarter in procedures and policies in order to maximize team performance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Addressed customer service inquiries quickly and accurately.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
At&T - Customer Service Representative
Fairfax, VA, 06/2018 - 12/2018
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Set up and activated customer accounts to alleviate burden on management.
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Addressed customer service inquiries quickly and accurately.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered thirty+ inbound calls per day and directed to designated individuals or departments.
At&T - Customer Service Representative
Fargo, ND, 08/2017 - 10/2017
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Addressed customer service inquiries quickly and accurately.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Regal Cinemas Corporation - Waitress
Nanuet, NY, 03/2016 - 06/2016
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Increased sales of key menu items through effective upselling.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Checked order accuracy and food quality before delivering to customers.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Calculated charges, issued table checks and collected payments from customers.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
Accomplishments
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual.

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Resume Overview

School Attended

  • Danville Community High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative
  • Waitress

Degrees

  • High School Diploma

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