Customer Service Representative Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE

Summary

Skills

Menu memorization
Effective sales techniques
Point of Sale (POS) system operations
Safe food handling
High-volume dining
Liquor, wine and food service
Prompt table clearance
Conflict and dispute resolution
Sales techniques
Table setting arrangements
Check payment processing
Effective customer upselling
Service prioritization
Food inspection
Food safety understanding
Buffet setup and takedown
Menu knowledge
Credit card payment processing

Problem-solving abilities
Shipping and receiving understanding
Store maintenance
Courteous demeanor
Inventory control
Customer relations
Sales expertise
High-energy attitude
Call center experience
Inbound and outbound calling
Product organization
Adaptive team player
Quality control
Clerical support
Technologically savvy
Retail sales customer service
Active listening

Experience

05/2019 - 10/2019Company NameCity, State

Customer Service Representative

Trained three new employees each quarter in procedures and policies in order to maximize team performance.
Consulted with customers to determine best methods to resolve service and billing issues.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Addressed customer service inquiries quickly and accurately.
Delivered high level of service and support to each customer, paving way for future business opportunities.

06/2018 - 12/2018Company NameCity, State

Customer Service Representative

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Set up and activated customer accounts to alleviate burden on management.
Reviewed account and service histories to identify trends andissues.
Evaluated customer account information to assess current issues and determine potential solutions.
Addressed customer service inquiries quickly and accurately.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Supported end-users by responding quickly to phone messages and following up on complaints
Consulted with customers to determine best methods to resolve service and billing issues.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Answered thirty+ inbound calls per day and directed to designated individuals or departments.

08/2017 - 10/2017Company NameCity, State

Customer Service Representative

Delivered high level of service and support to each customer, paving way for future business opportunities.
Addressed customer service inquiries quickly and accurately.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

03/2016 - 06/2016Company NameCity, State

Waitress

Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Increased sales of key menu items through effective upselling.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Checked order accuracy and food quality before delivering to customers.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Calculated charges, issued table checks and collected payments from customers.
Recorded orders and partnered with team members to efficiently serve food and beverages.

Education and Training

05/2011City, State

High School DiplomaDanville Community High School

Accomplishments

Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual.

Resume Overview

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Customer Service Representative Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

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