Customer Service Representative Resume Example

Logged and filed classified documents.Managed receipt, storage and issue of maintenance processes. Keeping the Key Control organized and up to date. Maintaining vehicle dispatches and maintenance.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained two new employees monthly. Organized new processes and systems for increasing customer service satisfaction. Worked as a team member performing cashier duties, product assistance and cleaning. Sets and maintains sales floor to national merchandising and presentation standards. Sets plan-o-grams, endcaps, bulk stacks, pad resets, and typicals. Performs promotional ad setup and take down without error or omission. Replenished merchandise shelves with items from the stockroom.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Processed merchandise returns and exchanges. Multi-task with organizing the layaway department and the toy section. Maintained the online orders by pulling the items immediately. Recommended, selected and helped locate merchandise based on customer needs and desires. Assisted customers in finding out-of-stock items.Expressed appreciation and invited customers to return to the store.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Entered new hire information in the human resource system database.Tracked and resolved problems and checks system operations as scheduled. Ensured that human resource files and records are maintained in accordance with legal requirements and Company policies and procedures. Completed monthly and year-end reports regarding terminations, transfers, and new hires. Processed employment verification forms and name change packets, Received and screened visitors and telephone calls. Received and tracked employment applications. Assisted with questions and problems courteously and promptly. Obtains and conveys information as needed.Ensures that work area is clean, secure, and well maintained.Typed memos and letters as requested. Stayed well informed regarding human resource developments. Performed miscellaneous clerical functions and special projects as assigned.Recommended, selected and helped locate merchandise based on customer needs and desires.Communicated all merchandise needs or issues to appropriate supervisors. Oversaw the organization of the employee files into portable document format (pdf) files. Trained one person to help assistant with the task of keeping work flow coordinated.