Customer Service Representative resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
I would say Iām a Energetic and reliable customer service representative well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.
I Also Am a Committed Cashier with 3 years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.
Skills
Report creation
Credit card payment processing
Call center experience
Courteous demeanor
Customer relations
Active listening
Sales expertise
Adaptive team player
Microsoft Office expertise
POS system operation
Portioning
Customer order recording
Cash drawer balancing
Patient relations
Menu item familiarity
Customer service
Education and Training
Del Mar CollegeCorpus Christi, TXExpected in ā āGED: - GPA:
Experience
At&T - Customer Service Representative Eugene, OR, 03/2020 - 07/2020
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
Consulted with customers to determine best methods to resolve service and billing issues.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Set up and activated customer accounts.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Reviewed account and service histories to identify trends and issues.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Documented conversations with customers to track requests, problems and solutions.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Otg - Cashier Newark, NJ, 12/2016 - 07/2019
Helped customers find specific products, answered questions and offered advice.
Assisted with purchases, locating items and signing up for rewards programs.
Read weekly sales inserts and monitored price changes.
Processed returned items in accordance with store policy.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Compiled and updated client data to track payments trends and support accurate accounting.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Inspected items for damage and obtained replacements for customers.
Processed [Number] transactions per day with exceptional accuracy.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Restocked workstation with supplies and communicated out of stock items to management.
Processed credit card payments and gave counter slips to customers for signatures.
Informed customers of final bill tab and processed form of payment.
Organized food items on serving trays and in carry-out packages.
Took orders, prepared foods and processed payments in full-service [Type] establishment.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Mastered point-of-service (POS) computer system for automated order taking.
Monitored and counted food stock and supplies to reorder on time.
Verified orders and bagged items for easy transport.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Completed opening, closing and shift change tasks to promote store efficiency.
Resolved customer concerns and relayed relevant information to supervisor.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
Kept work areas, utensils and pans cleaned and sanitized.
Complied with company service standards, including inventory and cash control procedures.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Served drinks and prepared specialty beverages.
Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
Accurately made change for cash transactions.
Reviewed contents on food trays to check receiving complete order.
Foods - Boat āN Net City, STATE, 07/2016 - 11/2016
Restocked workstation with supplies and communicated out of stock items to management.
Processed credit card payments and gave counter slips to customers for signatures.
Informed customers of final bill tab and processed form of payment.
Organized food items on serving trays and in carry-out packages.
Took orders, prepared foods and processed payments in full-service [Type] establishment.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Verified orders and bagged items for easy transport.
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