LiveCareer-Resume

customer service representative resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Flexible Customer Service Representative offering [Number] years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Skills
  • Report generation
  • Credit card payment processing
  • Report creation
  • Promotional support
  • Inbound and Outbound Calling
  • Sales expertise
  • Project management abilities
  • Business development understanding
  • Adaptive team player
  • Microsoft Office expertise
  • Problem-solving abilities
  • Retail sales customer service
  • In-store support
Education and Training
Penn Foster College Scottsdale, AZ Expected in 03/2032 High School Diploma : - GPA :
Experience
Mhc Equity Lifestyle Properties - Customer Service Representative
Lake Worth, FL, 06/2017 - 08/2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Northern Tool + Equipment - Cashier Team Lead
Independence, MO, 07/2020 - 04/2021
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments for customers quickly and accurately to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Grandy's Restaurant - Night Manager,Cashier,Cook,Clean
City, STATE, 06/2016 - 05/2020
  • Operated cash register, collected payments, and provided accurate change.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Helped customers find specific products, answered questions and offered product advice.
  • Chopped, diced, and sliced vegetables and fruit ahead of rush periods.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Replenished food items from inventory and rotated ingredients.
Dallas Convention Center - Janitorial Assistant
City, STATE, 07/2007 - 09/2013
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Kept business entrances clean, tidy and professional in appearance.
  • Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Accomplishments
  • Sales - Consistently generated additional revenue through skilled sales techniques.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

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Resume Overview

School Attended

  • Penn Foster College

Job Titles Held:

  • Customer Service Representative
  • Cashier Team Lead
  • Night Manager,Cashier,Cook,Clean
  • Janitorial Assistant

Degrees

  • High School Diploma

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