Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Education
UMUCBachelor of Science Candidate, Expected Graduation 2021
Bowie High SchoolHigh School Graduate, College Prep 2010
Summary
I am seeking a position that will allow me to leverage my education, leadership experience, and outstanding work ethic to continually progress and positively impact the company's customer base and profits.
Experience
10/2014 to Current
Customer Service RepresentativeBancfirst Corporation
Certification Specialist
- Review, process and prepare non-cancer and cancer certifications for client review.
- Lead Benefit reconciliation initiative.
- Lead on expedited certification request requiring a 24 hour turn around.
- Point of contact between CDC client and member services representatives.
- Developed a process improvement, to assist in efficiency and accuracy of certification workflow.
Enrollment Specialist
- Review, process and recommend enrollment i decisions for incoming enrollment applicants.
- Primary internal and external customer regarding enrollment concerns and clinical center assignments.
- Developed a process improvement, to assist in efficiency and accuracy of enrollment workflow through error reporting.
- Perform quality assurance for the Victim Compensation Fund as it pertains to the World Trade Center Health Program members.
12/2008 to 10/2014
Service RepresentativeTransamerica Life Insurance Company
- Responsible for frontline interaction with the customer.
- Ability to multitask in a fast paced matrix environment.
- Effectively communicated with customers and mediated and resolved concerns and issues.
- As Lead Server, supervisory tasks were performed including receipt accountability, customer interaction and management oversight.
- Supported service staff in daily customer interaction.
Technical Skills
Microsoft Office including Access, Siebel and Plexis
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Resume Strength
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- Word choice
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Resume Overview
School Attended
- UMUC
- Bowie High School
Job Titles Held:
- Customer Service Representative
- Service Representative
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