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Customer Service Representative Resume Example

Resume Score: 65%

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CUSTOMER SERVICE REPRESENTATIVE
Education
UMUCBachelor of Science Candidate, Expected Graduation 2021
Bowie High SchoolHigh School Graduate, College Prep 2010
Summary
I am seeking a position that will allow me to leverage my education, leadership experience, and outstanding work ethic to continually progress and positively impact the company's customer base and profits.
Experience
10/2014 to Current
Customer Service RepresentativeCompany Name

Certification Specialist​

  • Review, process and prepare non-cancer and cancer certifications for client review.
  • Lead Benefit reconciliation initiative.
  • Lead on expedited certification request requiring a 24 hour turn around.
  • Point of contact between CDC client and member services representatives.
  • Developed a process improvement, to assist in efficiency and accuracy of certification workflow.
Enrollment Specialist​
  • Review, process and recommend enrollment i decisions for incoming enrollment applicants.
  • Primary internal and external customer regarding enrollment concerns and clinical center assignments.
  • Developed a process improvement, to assist in efficiency and accuracy of enrollment workflow through error reporting.
  • Perform quality assurance for the Victim Compensation Fund as it pertains to the World Trade Center Health Program members.
12/2008 to 10/2014
Service RepresentativeCompany Name
  • Responsible for frontline interaction with the customer.
  • Ability to multitask in a fast paced matrix environment.
  • Effectively communicated with customers and mediated and resolved concerns and issues.
  • As Lead Server, supervisory tasks were performed including receipt accountability, customer interaction and management oversight.
  • Supported service staff in daily customer interaction.
Technical Skills
Microsoft Office including Access, Siebel and Plexis
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • UMUC
  • Bowie High School

Job Titles Held:

  • Customer Service Representative
  • Service Representative

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