UMUCBachelor of Science Candidate, Expected Graduation 2021
Bowie High SchoolHigh School Graduate, College Prep 2010
Summary
I am seeking a position that will allow me to leverage my education, leadership experience, and outstanding work ethic to continually progress and positively impact the company's customer base and profits.
Experience
10/2014 to Current
Customer Service RepresentativeKARNA/CSRA - The World Trade Center Health Program
Certification Specialist
Review, process and prepare non-cancer and cancer certifications for client review.
Lead Benefit reconciliation initiative.
Lead on expedited certification request requiring a 24 hour turn around.
Point of contact between CDC client and member services representatives.
Developed a process improvement, to assist in efficiency and accuracy of certification workflow.
Enrollment Specialist
Review, process and recommend enrollment i decisions for incoming enrollment applicants.
Primary internal and external customer regarding enrollment concerns and clinical center assignments.
Developed a process improvement, to assist in efficiency and accuracy of enrollment workflow through error reporting.
Perform quality assurance for the Victim Compensation Fund as it pertains to the World Trade Center Health Program members.
12/2008 to 10/2014
Service RepresentativeT.J. Elliott's - Server
Responsible for frontline interaction with the customer.
Ability to multitask in a fast paced matrix environment.
Effectively communicated with customers and mediated and resolved concerns and issues.
As Lead Server, supervisory tasks were performed including receipt accountability, customer interaction and management oversight.
Supported service staff in daily customer interaction.
Technical Skills
Microsoft Office including Access, Siebel and Plexis
