LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
I am seeking a position that will allow me to leverage my education, leadership experience, and outstanding work ethic to continually progress and positively impact the company's customer base and profits.
Education
UMUC , Expected in : - GPA : Bachelor of Science Candidate, Expected Graduation 2021
Bowie High School , Expected in : - GPA : High School Graduate, College Prep 2010
Experience
Bancfirst Corporation - Customer Service Representative
, , 09/2014 - Current

Certification Specialist​

  • Review, process and prepare non-cancer and cancer certifications for client review.
  • Lead Benefit reconciliation initiative.
  • Lead on expedited certification request requiring a 24 hour turn around.
  • Point of contact between CDC client and member services representatives.
  • Developed a process improvement, to assist in efficiency and accuracy of certification workflow.
Enrollment Specialist​
  • Review, process and recommend enrollment i decisions for incoming enrollment applicants.
  • Primary internal and external customer regarding enrollment concerns and clinical center assignments.
  • Developed a process improvement, to assist in efficiency and accuracy of enrollment workflow through error reporting.
  • Perform quality assurance for the Victim Compensation Fund as it pertains to the World Trade Center Health Program members.
Transamerica Life Insurance Company - Service Representative
, , 11/2008 - 09/2014
  • Responsible for frontline interaction with the customer.
  • Ability to multitask in a fast paced matrix environment.
  • Effectively communicated with customers and mediated and resolved concerns and issues.
  • As Lead Server, supervisory tasks were performed including receipt accountability, customer interaction and management oversight.
  • Supported service staff in daily customer interaction.
Technical Skills
Microsoft Office including Access, Siebel and Plexis

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Resume Overview

School Attended

  • UMUC
  • Bowie High School

Job Titles Held:

  • Customer Service Representative
  • Service Representative

Degrees

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