I am seeking a position that will allow me to leverage my education, leadership experience, and outstanding work ethic to continually progress and positively impact the company's customer base and profits.
Education
UMUC, Expected in ā ā: - GPA:Bachelor of Science Candidate, Expected Graduation 2021
Bowie High School, Expected in ā ā: - GPA:High School Graduate, College Prep 2010
Experience
Bancfirst Corporation - Customer Service Representative , , 09/2014 - Current
Certification Specialistā
Review, process and prepare non-cancer and cancer certifications for client review.
Lead Benefit reconciliation initiative.
Lead on expedited certification request requiring a 24 hour turn around.
Point of contact between CDC client and member services representatives.
Developed a process improvement, to assist in efficiency and accuracy of certification workflow.
Enrollment Specialistā
Review, process and recommend enrollment i decisions for incoming enrollment applicants.
Primary internal and external customer regarding enrollment concerns and clinical center assignments.
Developed a process improvement, to assist in efficiency and accuracy of enrollment workflow through error reporting.
Perform quality assurance for the Victim Compensation Fund as it pertains to the World Trade Center Health Program members.
Transamerica Life Insurance Company - Service Representative , , 11/2008 - 09/2014
Responsible for frontline interaction with the customer.
Ability to multitask in a fast paced matrix environment.
Effectively communicated with customers and mediated and resolved concerns and issues.
As Lead Server, supervisory tasks were performed including receipt accountability, customer interaction and management oversight.
Supported service staff in daily customer interaction.
Technical Skills
Microsoft Office including Access, Siebel and Plexis
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.