Customer Service Representative Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE

Education

UMUCBachelor of Science Candidate, Expected Graduation 2021

Bowie High SchoolHigh School Graduate, College Prep 2010

Summary

I am seeking a position that will allow me to leverage my education, leadership experience, and outstanding work ethic to continually progress and positively impact the company's customer base and profits.

Experience

10/2014 to Current

Customer Service RepresentativeCompany Name

Certification Specialist

Review, process and prepare non-cancer and cancer certifications for client review.
Lead Benefit reconciliation initiative.
Lead on expedited certification request requiring a 24 hour turn around.
Point of contact between CDC client and member services representatives.
Developed a process improvement, to assist in efficiency and accuracy of certification workflow.

Enrollment Specialist

Review, process and recommend enrollment i decisions for incoming enrollment applicants.
Primary internal and external customer regarding enrollment concerns and clinical center assignments.
Developed a process improvement, to assist in efficiency and accuracy of enrollment workflow through error reporting.
Perform quality assurance for the Victim Compensation Fund as it pertains to the World Trade Center Health Program members.

12/2008 to 10/2014

Service RepresentativeCompany Name

Responsible for frontline interaction with the customer.
Ability to multitask in a fast paced matrix environment.
Effectively communicated with customers and mediated and resolved concerns and issues.
As Lead Server, supervisory tasks were performed including receipt accountability, customer interaction and management oversight.
Supported service staff in daily customer interaction.

Technical Skills

Microsoft Office including Access, Siebel and Plexis

Resume Overview

Create a job alert for [job role title] at [location].

Customer Service Representative Resume Example

Resume Score: 65%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

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